Technical Product Support Manager

5 days ago


Macquarie Park, Australia Konica Minolta Business Solutions Australia Full time

Konica Minolta Business Solutions Australia is a leading provider of innovative business solutions. As we continue to evolve and grow, we are seeking a highly skilled Technical Product Support Manager to join our team.

Job Description

We are looking for a technically-minded individual with excellent customer-centric skills to support our direct and dealer operations with all aspects of technical product support. The successful candidate will have previous experience in a similar role or possess the necessary background and skills.

Key Responsibilities
  • Equip our workforce with up-to-date knowledge and expertise on assigned products.
  • Empower users to resolve technical issues independently, reducing dependence on phone support and enhancing the overall support experience.
  • Develop high-quality content for FAQs, instructional videos, and How-To articles, ensuring accuracy, clarity, and relevance.
  • Enhance information dissemination, improve team coordination, and ensure timely sharing of critical information through various communication tools.
  • Foster knowledge-sharing forums and communities of practice where employees can exchange insights and experiences.
  • Create a training and development framework for allocated products that aligns with KM's values and objectives.
  • Promote self-paced learning as the standard mode of instruction, empowering employees to take charge of their development.
Requirements
  • A highly skilled technical person with a proven track record of technical problem-solving and support.
  • Able to work as an individual and as part of a team.
  • Able to create and deliver technical presentations to varied audiences.
  • Able to present to key stakeholders and partners with professionalism.
  • An excellent verbal and written communicator.
  • Able to explain complex technical information to a non-technical audience.
  • Understanding of tools and techniques to implement a knowledge operation strategy.
  • Ability to create knowledge articles and video content.
  • Proven track record of disseminating knowledge to various audiences.
Benefits

The successful candidate will enjoy a collaborative team culture where they will be supported and empowered to contribute ideas and develop their team. We value diversity and inclusion and are committed to ethical practices and corporate responsibility.

We offer a competitive salary range of AUD $80,000 - $120,000 per annum, depending on experience, plus benefits including flexible working hours, professional development opportunities, and a supportive work environment.



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