Lead Family Support Coordinator
3 days ago
We are seeking a highly skilled and experienced Lead Family Support Coordinator to join our team as a Family Support Services Manager. In this role, you will be responsible for coordinating referrals and service capacity across our Family Support Platform to ensure a streamlined and client-centred support journey.
About the RoleYou will also strengthen partnerships with local service providers to improve referral pathways and community responsiveness, advocate for families by ensuring they receive the most appropriate interventions based on assessed need and risk, and work collaboratively across all family support service streams—connecting, strengthening, and restoring—to ensure an agile and integrated response.
- Main Responsibilities:
- Coordinate referrals and service capacity across our Family Support Platform to ensure a streamlined and client-centred support journey.
- Strengthen partnerships with local service providers to improve referral pathways and community responsiveness.
- Advocate for families by ensuring they receive the most appropriate interventions based on assessed need and risk.
- Work collaboratively across all family support service streams—connecting, strengthening, and restoring—to ensure an agile and integrated response.
- Monitor data and service trends to identify gaps, improve efficiencies, and inform strategic service development.
We are looking for a highly skilled and experienced professional who has a strong understanding of child and family vulnerability, sector trends, and the Victorian family services system. Key requirements include:
- A tertiary qualification in Social Work, Psychology, Human Services, or a related field.
- A strong understanding of child and family vulnerability, sector trends, and the Victorian family services system.
- Exceptional stakeholder engagement skills to build and maintain collaborative partnerships within a complex service environment.
- Highly developed communication skills, with the ability to convey ideas effectively in both written and verbal formats.
- Demonstrated ability to analyze data and feedback to improve service processes and ensure sustainable service delivery.
We welcome applications from individuals who are passionate about making a positive impact in their community. If you have leadership experience in the community services sector and a talent for collaboration, we would love to hear from you.
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