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Service Coordination Specialist

1 week ago

Geelong, Victoria, Australia George Institute Full time

At the George Institute, we are committed to empowering communities through innovative and integrated family support services. We are seeking a highly skilled Service Coordination Specialist to play a key role in coordinating service pathways and ensuring families receive the right support at the right time.

About the Role

This is an excellent opportunity for a motivated professional to join our team as a Family Support Services Manager. As a key member of our team, you will be responsible for coordinating referrals and service capacity across our Family Support Platform to ensure a streamlined and client-centred support journey.

  • Main Responsibilities:
  • Coordinate referrals and service capacity across our Family Support Platform to ensure a streamlined and client-centred support journey.
  • Strengthen partnerships with local service providers to improve referral pathways and community responsiveness.
  • Advocate for families by ensuring they receive the most appropriate interventions based on assessed need and risk.
  • Work collaboratively across all family support service streams—connecting, strengthening, and restoring—to ensure an agile and integrated response.
  • Monitor data and service trends to identify gaps, improve efficiencies, and inform strategic service development.
Key Requirements

We are looking for a highly skilled Navigator and Advocate for Families who has a strong understanding of child and family vulnerability, sector trends, and the Victorian family services system. Key requirements include:

  • A tertiary qualification in Social Work, Psychology, Human Services, or a related field.
  • A strong understanding of child and family vulnerability, sector trends, and the Victorian family services system.
  • Exceptional stakeholder engagement skills to build and maintain collaborative partnerships within a complex service environment.
  • Highly developed communication skills, with the ability to convey ideas effectively in both written and verbal formats.
  • Demonstrated ability to analyze data and feedback to improve service processes and ensure sustainable service delivery.

We welcome applications from individuals who are passionate about making a positive impact in their community. If you have leadership experience in the community services sector and a talent for collaboration, we would love to hear from you.