Information Systems Officer

3 days ago

Brisbane, Queensland, Australia Queensland Health Full time
About the Role

This is a challenging and rewarding opportunity to join the team at Queensland Health as an Information Systems Officer - Mental Health and Alcohol and Other Drugs. As a key member of our team, you will play a critical role in ensuring the smooth operation of our information systems and technologies.

Key Responsibilities
  • Provide specialist advice and recommendations regarding the maintenance, review, and enhancement of mental health and alcohol and other drugs information systems.
  • Provide specialist expertise and advice regarding information systems operational support design, business processes, and system documentation to Hospital and Health Services, non-government, and private agencies.
  • Provide education and support in relation to information system management, including data definitions, standardized business processes, and data quality.
  • Utilize IT knowledge to receive, handle, and investigate complex technical support incidents following agreed procedures.
  • Develop and implement procedures to identify and rectify discrepancies in information to ensure a high quality of mental health, alcohol, and other drugs data sets.
  • Provide input to the knowledge base through creation of documentation or updating records of known errors and associated fixes.
  • Provide advice to Hospital and Health Services, non-government, and private agencies on collection, processing, and related matters to maximize the quality and utility of Mental Health Alcohol and Other Drugs information.
  • Prepare high-quality and timely reports of mental health and alcohol and other drugs clinical data to senior staff, other key stakeholders, as well as meeting State and Commonwealth reporting requirements.
  • Contribute to the development, implementation, maintenance, and review of system policies, procedures, business processes, and practices necessary for the efficient and effective administration of the mental health and alcohol and other drug information systems.
  • Incorporate in day-to-day work activities the requirements of workplace health and safety, equal employment opportunity, and anti-discrimination.
Requirements
  • The ability to identify and analyze problems associated with information systems and develop and implement remedial strategies.
  • A high level of interpersonal, written, and oral communication skills, including the ability to negotiate, advise, and influence.
  • A high level of organization skills and experience in information systems development and operation.
  • Knowledge of, or ability to rapidly acquire knowledge of the functions and organization of the Mental Health Alcohol and Other Drugs Branch as they relate to Aboriginal and Torres Strait Island culture; consumers and carers; mental health care and alcohol and other drugs treatment service.
  • Demonstrated ability to develop and promote ITIL Service Management processes primarily incident/problem/change/release management.

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