
Desktop Infrastructure Specialist
1 day ago
A leading organization is seeking a skilled Desktop Support Engineer to provide expert technical assistance and support for desktop computing environments. The ideal candidate will have a strong understanding of computer hardware and peripheral troubleshooting, as well as excellent problem-solving and communication skills.
Key Responsibilities:
- Provide first and second-level support for desktop hardware and software issues.
- Perform regular maintenance and diagnostic tests on desktop systems to ensure optimal performance.
- Respond to support tickets and service calls to diagnose and resolve hardware and software issues.
- Collaborate with vendors or OEMs for repairs, warranties, and part replacements.
- Assist in the rollout and configuration of new desktop systems and upgrades.
Required Skills and Qualifications
- Certificate or diploma in IT, Electronics, or related technical field.
- 1–3 years of experience supporting desktop hardware and software in a similar environment.
- Strong understanding of network connectivity and operating systems.
- Excellent problem-solving, communication, and customer service skills.
- Ability to work independently and manage time effectively.
- Experience with remote support tools and ticketing systems.
Preferred Certifications (Not Mandatory)
- CompTIA A+
Seniority Level
- Mid-Senior level
Employment Type
- Full-time
Job Function
- Information Technology
Industries
- IT Services
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