Workforce Management Specialist

1 month ago


Belrose, New South Wales, Australia Pandora Full time
About the Role

The Workforce Management Specialist is a key member of our retail operations team, responsible for driving workforce optimization and efficiency across our global network. This role requires a strong analytical mindset, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Develop and implement workforce management strategies to optimize labor resource allocation, scheduling, and productivity.
  • Collaborate with local retail teams to ensure effective workforce management practices, aligned with market-specific operational needs.
  • Analyze workforce performance data to identify trends, patterns, and opportunities for improvement, and develop actionable insights to inform business decisions.
  • Provide training and guidance to super users on the optimal utilization of workforce management tools and systems.
  • Contribute to the development of market-specific operational standards for workforce management policies, procedures, and metrics.
  • Monitor and interpret key performance indicators (KPIs) related to workforce management, and generate reports and dashboards to inform business decisions.
Requirements
  • Experience in global workforce management, preferably within the retail industry.
  • Strong analytical skills, with the ability to interpret and leverage data to drive decision-making.
  • Proficiency in workforce management software and scheduling tools, with experience with Ceridian Workforce considered an advantage.
  • Excellent communication skills, with the ability to effectively collaborate with stakeholders at all levels.
  • Strong organizational and time management abilities, with the capacity to manage multiple priorities and meet deadlines in a global context.
About Pandora

Pandora is the largest jewelry company in the world, with a global network of almost 7,000 points of sale and a strong online business. We are committed to sustainability and have set ambitious targets across every touchpoint of our business. Our global workforce is made up of over 33,000 passionate people who are empowered to be themselves and equipped to deliver their very best.



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