High Impact Content Moderator

5 days ago

Sydney, New South Wales, Australia beBeePolicy Full time $110,000 - $155,000
Product Policy Analyst, High Harm

About Us

TikTok is a leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.

We are committed to providing oversight and protection of the TikTok platform and user data, so millions of users can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained.

We believe in driving impact - for ourselves, our company, and the communities we serve.

About the Role

This role will sit within the Product Policy Team and support our efforts to address objectionable or disturbing content on the platform.

Responsibilities:

  • Provide coverage for the Product Policy Team to swiftly respond to and mitigate the proliferation of high harm escalations
  • Interface with internal cross-functional teams including government relations and communications on time-sensitive topics and escalations
  • Stay up to date with Integrity and Authenticity and Violent Extremism trends and new tactics, techniques, and patterns from abusive parties
  • Collaborate with our Youth Safety and Wellbeing team to ensure youth safety principles are considered in decision making
  • Provide policy enforcement support for safety strategies including keywords, hashtags and search
  • Conduct policy case review to inform our safety strategies around search and circumvention
  • Proactively identify and evaluate emerging policy risks to our platform and drive solutions to help mitigate them
  • Rely on data-driven assessments of high harm content to inform policy development
  • Analyze existing policies and procedures to identify gaps, inconsistencies, or conflicts
  • Work closely with cross-functional partners and external experts to stay up-to-date on emerging social media trends and slang

Qualifications:

  • Minimum 3 years of work experience in Trust & Safety, content policy, or brand safety roles or another relevant field with a focus on high harm issues
  • Experience with Trust & Safety models, scalable policy recall solutions, technical acumen, and actionable policies that reduce issues stemming from policy complexity
  • Ability to work with multiple external partners to ensure our policy and procedure expectations are met
  • Demonstrated systematic thought process regarding policy and thorough operational experience
  • Background in operational excellence with a proven ability to structure policy and process-oriented milestones
  • Ability to thrive in ambiguous environments, identify trade-offs, and make decisions in high-pressure situations
  • Deep knowledge in how policy develops in new media, technology, entertainment, or related fields

About Us

TikTok is committed to creating a safe and welcoming community for all users.

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