Restaurant Service Leader

4 days ago


Gold Coast, Queensland, Australia 21c Museum Hotels Full time

Dining Excellence

We are seeking a dedicated Restaurant Service Leader who shares our passion for delivering world-class dining experiences. As a key member of our team, you will be responsible for overseeing daily operations across our venues, ensuring seamless service and operational excellence.

Your expertise in team leadership, service standards, and operational efficiency will drive business success and enhance guest engagement. You will work closely with our Venue Manager to develop strategies that meet the highest expectations of luxury hospitality.

This is an exciting opportunity to join a dynamic team and contribute to shaping the future of Mondrian Gold Coast's dining experience.

Main Responsibilities:
  • Lead day-to-day operations, ensuring high standards and smooth execution across the venue.
  • Develop strong relationships with guests, personalizing their dining experiences.
  • Anticipate and respond to guest needs, handling complaints or feedback professionally and efficiently.
  • Collaborate with the culinary team to maintain plating standards and quality of food presentation.
  • Ensure accurate booking management, personalized seating plans, and seamless service flow.
  • Supervise opening and closing procedures, ensuring security, cleanliness, and correct cash handling protocols.
  • Maintain compliance with health, safety, and liquor licensing regulations.


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