Electrification Operations Specialist

4 weeks ago

Melbourne, Victoria, Australia AGL Full time

About the Role:

At AGL, we're committed to a cleaner energy future, and we're looking for a skilled Operations Specialist to join our Electrification & Innovation team. As a key member of our team, you'll play a crucial role in creating and maintaining customer-focused processes across various products and Value Streams.

Key Responsibilities:

  • Develop and continuously improve operational processes to ensure efficiency and standardization, enhancing customer experiences.
  • Identify and implement experimental opportunities to test innovative workflows that improve customer engagement and satisfaction, preparing the business for scalable growth.
  • Actively gather and analyze customer feedback to drive meaningful improvements in operational processes, ensuring the voice of the customer shapes the evolution of services.
  • Collaborate with internal teams to align operational practices and objectives, fostering a cohesive and efficient working environment.
  • Engage with suppliers, field service managers, and partners to enhance operational processes, ensuring the delivery of best-in-class customer experiences.
  • Develop and track KPIs for operational processes, using data-driven insights to identify trends, address issues, and drive improvements.
  • Provide thorough post-sales support, including troubleshooting, technical assistance, and warranty management, working with third-party teams to swiftly resolve customer issues.

About You:

  • Demonstrated experience in a previous operations role, preferably in the electrification or technology sector.
  • Solid understanding of electrification technologies and innovations, with familiarity with the electric vehicle and/or home electrification market highly desirable.
  • Excellent written and verbal communication skills, with the ability to convey complex technical information in a clear and understandable manner.
  • Strong customer focus with a passion for delivering exceptional service, and proven ability to build and maintain positive customer relationships.
  • Experience in Agile methodologies and tools.
  • Positive attitude with a willingness to learn.

What We Offer:

  • Flexible working options, including hybrid work arrangements.
  • Discounts on energy, telcos, and solar plans.
  • Participation in Energise, our reward and recognition program.
  • Access to 20 weeks of paid parental leave for the primary carer.
  • Access to an additional week of recharge leave per year.
  • Opportunities to play an active role in our diversity and inclusion initiatives.
  • Novated leasing and Electric Vehicle subscriptions.
  • Access to study assistance, AGL's share purchase plan, and insurance deals.

Inclusion at AGL:

We value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.

We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more, visit: www.agl.com.au/careers

AGL is a Circle Back Initiative employer, committed to responding to every applicant.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team.

Location: Docklands VIC 3008

Job Family Group: Marketing

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