Luxury Retail Team Lead Opportunity
3 days ago
Gucci is committed to excellence in luxury retail, and we are seeking a talented individual to lead our team as a Team Manager. This role offers a unique opportunity to join the Gucci family and contribute to the company's continued success.
About Us
We are a dynamic and innovative fashion brand that values creativity, passion, and dedication. Our commitment to quality and customer satisfaction has earned us a reputation as one of the world's leading luxury brands.
Job Description
Your Opportunity
As a Team Manager, you will be responsible for leading a high-performing team of Client Advisors, providing guidance and coaching to ensure exceptional customer experiences. You will also partner with cross-functional teams to drive business results and implement strategic initiatives.
- You will lead by example, promoting a positive and inclusive team culture that fosters trust, respect, and open communication.
- You will conduct regular performance conversations, setting clear goals and expectations, and developing action plans to achieve outstanding results.
- You will work closely with the Retail Director/Associate Retail Manager and HR department to resolve employee relations issues and ensure effective resolutions.
- You will support the opening and closing of the store, managing day-to-day operations and ensuring seamless execution.
- You will lead morning briefings, delivering key business updates and driving daily objectives.
- You will develop and execute clienteling strategies, building long-lasting relationships with clients and driving sales growth.
- You will actively sell and model selling behaviors, demonstrating a deep understanding of our products and services.
- You will manage and resolve customer complaints, providing commercially sound solutions while exceeding client expectations.
- You will monitor category performance and propose action plans to reach targets, collaborating with the Retail Director/Associate Retail Manager and Merchandising team.
- You will provide insights to maximize category potential, ensuring alignment with image and merchandising guidelines.
- You will partner with the training team to ensure Client Advisors have comprehensive product knowledge, staying up-to-date on market trends and competitors.
- You will ensure compliance with Workplace Health and Safety policies and procedures, driving safety practices and fostering a safe working environment.
Who You Are
We are looking for a motivated and experienced professional with a proven track record in leadership and management. Ideally, you will have:
- Studies in Business Management/Retail Management or a related field.
- Previous experience as a Department Manager or Senior Client Advisor, with a strong background in luxury retail or service industries.
- Exceptional analytical and problem-solving skills, with a commercial mindset.
- Able to motivate and inspire a team to achieve outstanding results.
- Strong written and verbal communication skills, with the ability to build and maintain effective relationships.
Salary: AU$120,000 - AU$150,000 per annum
Benefits
We offer a competitive salary, benefits package, and opportunities for career growth and development within the Kering group. As an equal opportunities employer, we welcome applications from diverse candidates who share our values and passion for luxury retail.
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