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Head of E-commerce and Wholesale, ANZ
2 months ago
About Aesop
Aesop is a global retail organisation that has been cultivating an inspiring and inclusive environment for over 37 years. We offer professional development and advancement opportunities to complement career goals and aspirations.
Our Mission
We aim to strike the right balance between people, planet, and profit, actively reducing our footprint on the planet that generously sustains us. As a certified B Corp, we are committed to building a more sustainable and inclusive society.
Our Values
We believe that the best people drive our business to continued success, and so we take a holistic approach to employment, promoting employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering, and matched giving programs.
Job Summary
We are seeking a dynamic and results-driven Head of Online and Wholesale, ANZ to join our team full-time. This role will be operating with a hybrid working pattern, based at our global head office.
Key Responsibilities
- Lead and grow the Aesop ANZ Wholesale and Online Channels and teams in line with our regional plans and aspirations.
- Revised and implement the ANZ Online and Wholesale Strategy and Go-To Market Plans, in line with the goals of the ANZ business including new business development.
- Full P&Ls ownership for ANZ Online (including third party digital) and Wholesale (Stockists, Amenity Accounts and Corporate Gifting), Travel Retail and Department Stores, including the accurate forecasting of sales revenue, expenses, and EBITDA.
- Collaborate with Regional and Global Aesop teams to ensure constant alignment of Online and Wholesale Channels to commercial and brand aspirations.
- Build and grow relationships with partners through regular contact and communication.
- Lead the day-to-day operations of these channels including but not limited to – Online Customer Service, Online, Wholesale (Dept Stores, Stockists, Amenities), Travel Retail, Inventory and Operations, Account Management.
- Provide weekly sales updates to all stakeholders (ANZ and Global) including KPIs, sales trends, key drivers of performance and actions being taken.
- Business case and lead change within the function to evolve for growth or to match scale.
Requirements
- Demonstrated leadership of a diverse and high performing team.
- Strong account management abilities and proven experience in partnering with some of ANZ's biggest Department Stores, Online Resellers and Duty-Free Partners.
- Deep expertise growing Online and Wholesale Channels by way of sales and also operational excellence.
- Proven track-record of process improvement and change management experience.
- Demonstrated ability to influence and drive outcomes by engaging and building effective relationships with stakeholders at all levels, across multiple organisations.
- Highly effective communicator, able to show empathy, active listening while being assertive and focussing on interests of the Brand and its employees.
- Resilient, independent, and tenacious individual with the ability to operate effectively as part of the Retail leadership team.
What's on Offer
- Flexible working arrangements (we value work-life balance).
- Flexible Fridays (summer hours).
- Generous product discount of up to 50% & complimentary product allocation.
- Team lunches, sponsored social clubs, team events, and celebrations.
- Parental leave and vaccination leave.
- Individual training budget - strong focus on Learning and Development – access to the entire LinkedIn training library suite, and funded training programs.
- Home office set-up reimbursements.
- Short term incentive bonus programs to reward performance for applicable roles.
- Access to Employee Assistance Program along with other wellbeing offerings including a complimentary Headspace subscription.
