Customer Service Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $55,000 - $75,000

**Job Opportunity:**

As a Customer Service Expert, you will be the first point of contact between our company and customers, providing exceptional support and timely issue resolution.

The role is ideal for individuals who are passionate about delivering outstanding customer experiences and can effectively resolve complex issues in a fast-paced environment.

  • Deliver world-class customer service experience
  • Efficiently resolve customer issues, complaints, and inquiries achieving above average levels of customer satisfaction
  • Effectively de-escalate situations and deliver meaningful solutions
  • Ensure that detailed notes are recorded in our CRM system after each interaction
  • Proactively identify and anticipate customer needs, ensuring regulatory compliance and business governance standards are consistently met
  • Build strong, lasting relationships by consistently engaging with customers and going above and beyond to meet their needs
  • Collaborate cross-functionally to meet and exceed personal and team targets, driving overall success through teamwork and shared goals
Requirements:

To succeed in this role, you will need to possess the following skills and qualifications:

  • Demonstrated experience in a fast-paced customer-facing position
  • Natural problem-solving skills and a proactive approach to taking initiative
  • Ability to thrive in a dynamic, developing environment where change is a constant, demonstrating exceptional adaptability and flexibility
  • Exceptional written and verbal communication skills, with the ability to clearly articulate ideas and effectively interact with diverse audiences
  • Tech-savvy and able to quickly learn new systems
  • Ability to maintain a positive attitude when interacting with customers, even in challenging environments
What We Offer:

In return for your hard work and dedication, we offer a competitive compensation package, including:

  • Performance-based bonus and commission plans
  • Flexible leave options, providing more time for rest & recovery
  • Health and Wellbeing benefits
  • Employee Assisted Program
  • Dedicated Learning & Development Platform

We value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported.

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