Customer Experience Ambassador

2 weeks ago


Melbourne, Victoria, Australia beBeeHospitality Full time $45,000 - $65,000
Food Service Assistant Job Description

Our café team is seeking a skilled and friendly Food Service Assistant to help create a welcoming space where residents, their families, and staff can connect and enjoy quality refreshments.

  • Job Summary:
  • Care and service are at the heart of our café experience. As a Food Service Assistant, you will deliver exceptional customer service to residents, visitors, and staff, ensuring a positive dining experience.

Key Responsibilities:

  1. Deliver exceptional customer service to residents, visitors, and staff by greeting guests, taking orders, and handling transactions with professionalism and care.
  2. Prepare and serve a variety of beverages, including barista-made coffee and tea, in a clean and organized environment.
  3. Assist with light food preparation and food service, maintaining high standards of hygiene and cleanliness.
  4. Support menu updates to reflect resident preferences and dietary needs, promoting inclusivity and respect for all individuals.
  5. Maintain the cleanliness and hygiene of the café, including tables, counters, and equipment, adhering to food safety and health regulations.
  6. Monitor inventory and restock café supplies as required, ensuring seamless operations and efficient service delivery.
  7. Ensure compliance with food safety and health regulations, upholding the highest standards of quality and customer satisfaction.

About You:

  • We seek candidates with previous experience as a Barista, who possess strong customer service and communication skills.
  • Candidates should be comfortable multi-tasking between coffee making, food service, and customer engagement, demonstrating flexibility and adaptability.
  • A background in hospitality or aged care is highly regarded, but not essential.
  • The ideal candidate must hold a minimum Food Safety Certificate, demonstrate a reliable and professional approach to work, and possess excellent interpersonal skills with a friendly and approachable manner.
  • A genuine interest in enhancing the daily experience of our residents is essential, as is a current Police Check (or willingness to obtain).


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