A Customer Experience Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomer Full time $55,000 - $80,000
Customer Service Specialist

We're seeking a highly motivated and enthusiastic individual to join our customer-focused team as a Customer Service Specialist.

  • This is an excellent opportunity for someone who enjoys learning new things, challenging themselves to deliver exceptional customer experiences, meeting new people, and helping solve problems for customers.

As a key member of our team, you will play a pivotal role in providing support and serving the local community by being the first point of contact for our customers and their retail banking needs.

Responsibilities include:

  1. Providing exceptional customer service through various channels including face-to-face, phone, and email.
  2. Processing over the counter transactions and inquiries.
  3. Generating leads and opportunities to drive sales and lending results.
  4. Helping customers meet their financial goals through our great value savings, insurance, and personal lending products.
  5. Challenging yourself to go above and beyond with each customer conversation.
  6. Meeting new people and building connections in your local community.
  7. Protecting customers through strict adherence to policies and regulations.
Benefits

At Great Southern Bank, we're committed to building a strong, inclusive, and diverse workplace where people feel a sense of belonging, are valued, connected, and respected. We invest in our team with awesome incentive programs and a wide range of training and career development opportunities.

Some benefits include:

  • Awesome incentive programs.
  • Training and career development opportunities.
  • Discounts on financial and insurance products.
  • Options for health and wellness.
  • Unique leave arrangements.

We recognize and reward our employees' hard work and contributions to our success.

A Little Bit About Us

Join us at Great Southern Bank and make a difference in the lives of over 380,000 Australians. With over 75 years of experience putting our customers first, we're proud to be customer-owned and focused on helping all Australians achieve homeownership.

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