Customer Experience Specialist

7 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $70,000 - $95,000
\Customer Experience Specialist\

We are seeking a highly skilled Customer Experience Specialist to provide exceptional customer service and ensure a seamless branch experience. As part of our collaborative team, you will act as a role model and peer coach to deliver the best possible customer experience.

\About the Role\

This is an opportunity for a dedicated individual who is passionate about delivering exceptional customer experiences. You will work closely with customers to understand their needs and provide tailored solutions to meet their banking requirements.

\Key Responsibilities:\
  • \
  • Provide exceptional customer service and support\
  • Meet each customer's end-to-end banking needs\
  • Act as a role model and peer coach to deliver the best possible customer experience\
  • Maintain accurate records and reports\
  • Collaborate with the team to achieve business objectives\
  • Develop and maintain knowledge of products and services\
  • Adhere to regulatory requirements and company policies\
  • Foster a positive and inclusive team culture\
  • Identify opportunities for process improvement and implement changes\
  • Develop and maintain relationships with stakeholders\
  • Manage conflicts and resolve issues efficiently\
  • Support the development of team members\
  • Contribute to the achievement of business goals and objectives\\[Requirements\
    • \
    • Exceptional customer focus - retail experience is an advantage\
    • Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage\
    • Ability to multi-task and highly adaptable to change and ambiguity\
    • Strong communication and interpersonal skills\
    • Excellent problem-solving and analytical skills\
    • Ability to work independently and as part of a team\
    • Willingness to learn and develop new skills\
    • Capacity to handle multiple priorities and deadlines\
    • Results-driven with a strong attention to detail\
    • Possess a strong understanding of customer needs and behaviors\
    • Able to adapt to changing circumstances and priorities\
    • Proficient in Microsoft Office applications and other relevant software\
    • Basic numeracy and literacy skills\\[Benefits\

As a valued member of our team, you will have access to a range of benefits including:

\
  • \
  • Flexible working arrangements\
  • Opportunities for career development and growth\
  • A range of employee discounts and rewards\
  • Access to health and wellbeing services\
  • Ongoing training and professional development\\[What We Offer\

We offer a dynamic and supportive work environment that values diversity and inclusion. Our team is passionate about delivering exceptional customer experiences and we are committed to providing ongoing training and development opportunities to help you grow your career.

\

We believe that everyone has a unique contribution to make and we encourage our employees to bring their ideas and perspectives to the table. We are committed to creating a workplace culture that is inclusive, respectful and supportive of all employees.

\

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we would love to hear from you

\

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