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Workers Compensation Specialist

1 month ago

Newcastle, New South Wales, Australia EML Australia Full time
Company Overview

EML Australia is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support during the return-to-work journey, fostering a learning culture that allows for continual investment in our employees.

Job Summary

We are seeking a Workers Compensation Specialist - Case Management to join our diverse team based in Tweed Heads. As a key member of our Case Management teams, you will provide up-to-date technical guidance on compensation payment schemes and assist in their administration.

About the Role
  • This is a full-time, permanent or 12-month contract position based in our Tweed Heads office, with flexibility to work from home. Relocation allowance may be available for eligible candidates.
Your Responsibilities
  • Identify continuous improvement opportunities and work with the team to implement solutions that maximise case management effectiveness.
  • Ensure claims teams achieve performance and KPI targets as set out in the Business Unit performance framework.
  • In conjunction with the Team Leader, develop and implement effective strategies to support the achievement of key performance measures.
About You
  • You have strong technical experience in workers' compensation claims.
  • You have proven experience coaching and mentoring case managers in the workers' compensation industry.
  • You have a demonstrated understanding and application of relevant NSW Workers Compensation laws and associated regulations.
  • You have previous experience working as a case manager or a technical specialist background.
What We Offer
  • A vibrant, collaborative and innovative team culture.
  • Flexibility to work from home when fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

We value our people and are committed to supporting their professional development and providing generous employee benefits. Estimated salary: $90,000 - $110,000 per annum.