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Customer Relationship Manager

7 days ago

Perth, Western Australia Quantum Metric Full time
About the Role

We are seeking a skilled Account Manager to join our Customer Success team. As an advocate for our customers, you will work closely with internal teams to provide feedback to Product, create advocacy opportunities for Marketing, and visibility into use cases and customer health for the organization.

You will be responsible for managing and forecasting customer renewal and expansion goals, creating and executing customer account plans in collaboration with the rest of the customer success team, and conducting regular QBRs with the client's executive team to strategically align with their organizational goals.

  • Strategic lead for customer engagement
  • Collaborate with Sales to identify and execute on expansion opportunities
  • Manage and forecast customer renewal and expansion goals
  • Create and execute customer account plans in collaboration with the customer success team
  • Conduct regular QBRs with the client's executive team
  • Regularly update internal systems to document customer health and status