Care Home Administrative Support Specialist
2 days ago
The role of Business Administrator is a key position within our organisation, requiring a highly skilled and experienced individual to manage various administrative tasks. The successful candidate will work closely with the General Manager and other members of the team to ensure seamless operation of the care home.
Key Responsibilities:- Employee Management: Administer rosters, payroll, training, compliance, HR, recruitment activities, complete onboarding and induction of new starters, manage annual and sick leave in the rosters.
- Resident Placement: Provide prospective residents and their loved ones with a warm introduction to the care home by handling enquiries and coordinating admissions.
- Customer Experience: Lead the customer experience function, ensuring high standards of service delivery.
- Excellent communication and interpersonal skills are essential for building strong relationships with colleagues, residents, and their families.
- Diplomacy and proactive communication skills are crucial for reassuring worried families or confused residents.
- Intermediate to advanced MS Office Suite skills are required.
- Previous admin/customer service experience is necessary, along with experience in rosters, payroll, and general HR functions including recruitment.
- Highly developed organisational and time management skills are key in this role.
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