Customer Service Representative

4 weeks ago


Mount Cotton, Queensland, Australia Roc Consulting Full time

About the Company

Roc Consulting is a leading Australian Freight Forwarding and Customs Brokerage company with multiple offices across mainland Australia and Tasmania.

Our client is dedicated to streamlining and optimizing global trade operations, offering a wide range of services including freight forwarding, customs brokerage, warehousing, and distribution.

The Role

We are seeking a highly skilled Customer Service Operator to join our team in East Brisbane. The successful candidate will have strong experience in Import and Export Freight Forwarding Operations and will be responsible for working with all sea and air freight managed by our company.

Key responsibilities will include:

  • Providing exceptional customer service as the first point of contact
  • Liaising with clients, brokers, and transport companies to ensure smooth operations
  • Updating customer accounts on our CRM system

The Package

We offer a competitive salary package of between $75,000 to $90,000 per year, plus superannuation. In addition, we provide full product and job training to ensure our team members have the skills and knowledge required to excel in their roles.

Requirements

To be considered for this role, candidates must have experience in importing and exporting regulations, as well as booking interstate freight. Strong verbal and written communication skills are also essential. Other desirable attributes include:

  • An understanding of Incoterms
  • Ability to work autonomously and as part of a team
  • Problem-solving skills
  • Knowledge of CargoWise, 1-Stop, and ICS Customs Portal
  • At least 2 years' experience in a similar role


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