Sales Banking Expert

4 days ago


Roma, Australia beBeeCustomerFocus Full time $60,000 - $85,000
About the Role

Our ideal candidate will provide exceptional service to customers, handling their everyday banking enquiries, account openings and processes via face-to-face interaction and inbound & outbound calls. They must balance team, customer, risk and performance outcomes while delivering customer-obsessed service that drives customer satisfaction and first call resolution.

Key Responsibilities:
  • Provide timely and accurate information on everyday banking enquiries, account openings and processes via telephone and/or online channels.
  • Demonstrate the ability to listen, build trust and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in strong NPS outcomes.
  • Contribute to a collaborative team culture that is balanced across people, customer, risk, and performance.
  • Ensure compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines.
What You'll Bring:
  • Experience in delivering high-quality customer experience.
  • Able to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures.
  • Effective interpersonal and communication skills (written& verbal).
  • Able to work as a supportive team member.
  • Committed to self-development and opportunities to increase capability in role.
  • Proficient in computer navigation skills.


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