Care Coordinator for Home Care Packages

1 month ago

Parramatta Park, Queensland, Australia Bolton Clarke Full time

About Bolton Clarke

Bolton Clarke is a leading provider of home care services, dedicated to supporting older Australians and people with disabilities to live independently in their own homes.

Job Title: Service Coordinator

Location: Parramatta

Salary: $18,550 per year (competitive salary + super)

Job Description:

Care Coordinator Role

The Service Coordinator will provide service coordination for care recipients receiving Bolton Clarke Home Care Packages funded by the Commonwealth Government, Department of Human Services. As part of our team, you will have a wide knowledge of community resources, ensuring care recipients receive high quality, seamless and cost effective care and services.

  • Receive calls routed from the Customer Service Centre in relation to customers/external providers queries and respond in a timely manner
  • Respond to calls appropriately within scope of role and business rules
  • Develop and maintain relationships with service providers to ensure service coordination and all relevant client information is obtained accurately
  • Ensure good working relationships with relevant stakeholders
  • Respond to all communication from internal/external customers in a timely, courteous and professional manner
  • Be a central point of contact for team via Customer Service Centre
What We Need From You

To succeed in this role, you will need:

  • Excellent communication written and verbal skills
  • Excellent computer skills with demonstrated experience in MS Office
  • Demonstrated commitment and experience in providing high quality customer service
  • A strong customer focused approach to care
  • Professional telephone manner
  • Excellent organisational and time management skills and ability to work within limited time frames
  • Police Check (Valid within the last 3 years)
  • Drivers Licence
  • Previous experience in a similar role within community/aged care would be an advantage
Why Work With Us?

We offer a range of benefits including:

  • Work/Life Balance
  • Access to $18,550 salary packaging benefits – increase your take home pay
  • Career progression and development opportunities
  • Private Health Insurance Discounts
  • Employee Assistance Program
  • Annual Flu Vaccinations
  • Work with a dedicated and supportive team
  • An opportunity to give back by contributing to the care and wellbeing of our clients

We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access.

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