
Dining Experience Leader
1 day ago
This pioneering concept brings a unique Japanese-style dining experience to Australia. With an extensive menu featuring over 30 dishes, every meal is freshly prepared to order.
The welcoming atmosphere makes it an ideal venue for family gatherings and social events.
About the Role- Manage staff effectively and provide excellent customer service
- Assist in financial management, menu development, inventory control, health and safety, and operational efficiency
- Answer business phone calls during the day and make reservations
- Collaborate with the manager and management team to achieve revenue objectives
- Implement company policies and procedures
- Deliver exceptional service to maximize customer satisfaction
- Resolve customer complaints and maintain the restaurant's good image
- Train new and current employees on proper customer service practices
- Ensure daily opening and closing routines are followed
- Monitor food and beverage quality
- Inspect received products from suppliers and report any issues
- Coordinate Front of House and Back of House operations
- Respond efficiently to customer complaints
- Organize and supervise shifts
- Appraise staff performance and provide feedback
- Maintain sanitation and safety standards
- Control operational costs and identify waste reduction measures
- Promote the brand through word-of-mouth and local events
- Previous work experience as a Café or Restaurant Supervisor/Manager
- Current NSW Liquor and Gaming Licence preferred
- Excellent communication and customer service skills; Bilingual Language preferred
- Positive attitude, impeccable presentation, and attention to detail
- Lover of food, dining out, and providing exceptional customer experiences
- Sushi-making skills preferred
- Reports directly to the State Manager
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