Senior Patient Services Lead

4 weeks ago


Brisbane, Queensland, Australia GenesisCare Full time
Senior Patient Services Officer Role

At GenesisCare, we're looking for a highly skilled and experienced Senior Patient Services Officer to join our team at our Buderim-Sunshine Coast clinic.

This is a challenging and rewarding opportunity for someone looking to take on a leadership role and contribute to the delivery of high-quality patient care services within our Oncology practice.

The successful candidate will provide day-to-day leadership and supervision to the patient services team, ensuring that patients receive exceptional care and support throughout their treatment journey.

Key Responsibilities:

  • Provide leadership and guidance to the patient services team to achieve high standards of patient care and service delivery.
  • Supervise and support staff in their roles, providing coaching and development opportunities to enhance their skills and performance.
  • Collaborate with internal stakeholders to ensure effective communication and coordination of patient services.
  • Develop and implement policies and procedures to improve patient services and ensure compliance with organisational standards.
  • Monitor and evaluate patient feedback and service delivery, making recommendations for improvement.

Requirements:

  • Proven experience in leading and managing a team in a healthcare environment.
  • Excellent leadership and communication skills, with the ability to motivate and inspire staff.
  • Strong understanding of patient care principles and practices, with the ability to apply this knowledge in a leadership role.
  • Ability to work collaboratively with internal stakeholders, including doctors, nurses, and administrative staff.
  • Highly developed problem-solving and analytical skills, with the ability to think critically and make sound decisions.

GenesisCare Benefits

  • Opportunities for professional development and career growth in a dynamic and supportive environment.
  • Competitive salary and benefits package, including generous leave entitlements and access to professional development programs.
  • Collaborative and friendly work environment, with a strong focus on teamwork and patient care.
  • Access to comprehensive training and development programs to enhance your skills and knowledge.
  • Opportunity to work in a leading healthcare organisation, making a real difference in the lives of patients and their families.

About GenesisCare

GenesisCare is a leading provider of cancer care services, with a reputation for delivering high-quality patient care and exceptional service. Our team of experienced healthcare professionals, including doctors, nurses, and administrative staff, are dedicated to providing the best possible care and support to our patients and their families.


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