Transport Customer Service Advocate

3 days ago

Wollongong, New South Wales, Australia beBeeCustomer Full time $75,156 - $82,669

Transport Jobs for Customer Support Professionals

You will work as the first point of contact for customers requiring assistance with purchases and travel expenses. Your role includes managing customer requests and queries through a ticketing system using effective communication skills to relay information efficiently.

This position suits someone who is adaptable, eager to learn, and committed to delivering excellent customer service. You will work in an environment focused on purpose, structure, and process, where diligent operation is crucial to making a meaningful contribution to our community and economy.

About This Role:

  • Manage customer requests and queries through a ticketing system
  • Use customer service and communication skills to resolve issues efficiently
  • Process new card requests, changes, and other travel-related costs

About You:

  • Customer service experience in a service centre setting
  • Ability to manage high volumes of calls and use ticketing systems
  • Computer literacy and ability to learn new systems easily

We Offer:

  • A safe, integrated, and efficient transport system connecting people, communities, and industry every day
  • A wide range of employee benefits
  • A commitment to diversity and inclusion

Key Responsibilities:

  1. Customer Service Representative - Deliver exceptional customer experiences through timely and effective resolution of customer inquiries and issues
  2. Ticket Management - Manage customer requests and queries through a ticketing system, ensuring all interactions are documented and responded to promptly
  3. Card Request Processing - Process new card requests, changes, and other travel-related costs in accordance with established procedures

What We're Looking For:

  • Customer service professionals with experience working in a service centre environment
  • Individuals able to effectively manage high call volumes and utilize ticketing systems to resolve customer issues
  • People with strong computer literacy and the ability to quickly learn new systems

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