Guest Services Leadership Position

23 hours ago

Isaac Regional, Australia beBeeHospitality Full time
High Pressure Customer Service Manager RoleThis role involves support and interaction with key clients in a fast-paced environment.

Key Responsibilities:

  • Manage the Guest Services team, ensuring efficient check-ins, check-outs, reservations, and fostering a culture of service excellence.
  • Develop rosters and staffing structures to ensure adequate coverage with appropriate skills.
  • Create meaningful objectives and KPIs for team members, aligned with our goals, and conduct performance appraisals.
  • Promote open communication across teams to ensure high standards of service.
  • Foster a safety culture through training and supervision in managing workplace risks.

Customer Relations:

  • Maintain a professional, service-oriented hospitality culture.
  • Build strong relationships with clients, understanding their contractual requirements.
  • Ensure service levels exceed client expectations and assist in continuous process improvements.

Process Management:

  • Implement reservation and allocation procedures effectively.
  • Monitor room allocations to optimize occupancy and revenue.
  • Manage workload and staffing to ensure timely processing of bookings and requests.
  • Ensure accurate reporting and perform front desk duties as needed.

Required Skills and Qualifications:

  • Grade 12 education or equivalent, with proficiency in English and numeracy skills.
  • Proficient in Microsoft Office and POS systems.
  • Experience with workplace health and safety in hospitality.
  • Knowledge of accommodation software (e.g., MICROS, RMS).

Additional Information:

  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Industries: Food and Beverage, Facilities Services, Hospitality

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