Computer Support Specialist

1 week ago

Melbourne, Victoria, Australia beBeeDesktopSupport Full time $77,600 - $108,900

Job Role:

We are seeking a highly skilled professional to join our organization and take on the challenge of providing top-notch desktop support services.

About the Role:

  • This role involves delivering exceptional customer service and technical support to end-users within our desktop computing environment.
  • You will be responsible for troubleshooting hardware, software, and network issues, as well as performing routine maintenance tasks.
  • Your expertise in Microsoft Windows operating systems, including Windows 7/8 and 10, will be valuable in resolving complex technical problems.
  • A strong understanding of deployment tools like SCCM and solid knowledge of SOE and group policies will also be essential in this role.
  • In addition, you will need to have excellent communication and interpersonal skills to effectively interact with users at all levels.

Key Responsibilities:

  • Hardware and software troubleshooting
  • Microsoft Windows operating system expertise
  • Deployment tool proficiency (SCCM)
  • SOE and group policy management
  • Excellent customer service and communication skills

Requirements:

  • At least two years of relevant experience in desktop support or a related field
  • Possession of CompTIA A+ Certification, Microsoft Certified IT Professional (MCITP) certification in the desktop area, or Microsoft Office Specialist (MOS) Certification is highly desirable
  • Demonstrated ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Ability to maintain confidentiality and handle sensitive information

Benefits:

  • A dynamic and supportive work environment

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