Customer Service Operations Manager

2 days ago


Northern Rivers, Australia Grupo Mantra Full time
Job Description

We are seeking an experienced front office professional with a passion for service to join our dedicated Front Office Team as a Full Time Assistant Manager.

Key Responsibilities:

  • Oversee the daily front office operations and work closely with the Front Office Manager
  • Manage guest complaints efficiently, with dignity and respect for both the guest and the Accor name
  • Supervise and monitor Team Members with true leadership ability that motivates the entire team
  • Provide a high level of customer service and a genuine personable service style that blows our guests away
  • Assist in the preparation of rosters and use Excel on a daily basis

About the Role

This is an exciting opportunity to work in a dynamic hotel environment, where every day brings new challenges and experiences. Our hotel is located in a beautiful coastal area, with stunning beaches and scenic views. As our next Assistant Manager, you will be responsible for leading the front office team and ensuring that our guests receive exceptional service.

What We Offer

  • A competitive salary range: AU$60,000 - AU$80,000 per annum, depending on experience
  • A supportive and collaborative team environment
  • Opportunities for career growth and professional development
  • A comprehensive benefits package

Requirements

  • A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
  • The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
  • The flexibility to work shifts including early mornings, evenings and weekends
  • A person with proven leadership experience within a hotel environment
  • Knowledge of Sihot PMS - advantageous
  • Have previous experience in a Front Office hospitality role

How to Apply



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