Customer Experience Manager

3 weeks ago

Sydney, New South Wales, Australia Commonry Full time

We're seeking a highly motivated, passionate, proactive leader to inspire a team and drive our David Jones Marion Concession Pad to success.
You will be a people-centric supervisor with a goal to lead, develop and motivate the team to create inspirational customer experiences contributing to overall commercial success.

Key Responsibilities:

  • Mentor, lead and develop a small team of 2-4 staff members.
  • Lead by example in customer service, ensuring all staff are engaged, motivated and mentored to deliver above-and-beyond experiences.
  • Delivery of concession budgets and growth expectations through solid business acumen.
  • Daily management of stock to minimise loss and maximise sales.
  • Ensure concession maintains Commonry's visual standards and merchandise stock to maximise sales potential.

Requirements:

  • Experience in a supervising role or extensive experience in fashion retail.
  • Proven track record of creating customer experiences and determination to drive commercial outcomes.
  • Demonstrated ability to address situations with confidence, empathy and engagement when providing feedback and praise.
  • Exceptional communication, problem-solving and interpersonal skills with the ability to work autonomously.
  • Exposure to stock inventory and loss prevention management.

Benefits:

  • Up to 50% off new-season styles.
  • $1,000 yearly clothing allowance.
  • Monthly and seasonal bonus potential.
  • A supportive team culture and environment.
  • Clear career pathway towards future leadership opportunities.
  • Generous employee discounts across Brandbank Group brands.
  • Employee Referral Program – be rewarded for referring great new people to our team.

About Commonry:

Established in 2020, we are proud to be an Australian-owned brand with a commitment to delivering premium wardrobe solutions for the modern woman. At our core, we embrace a timeless approach to design, ensuring our pieces offer a contemporary style that resonates with our community. With a focus on design elevation, we will change your expectations of inclusive fashion. From carefully curated fabrics to thoughtful details, our collections are crafted to elevate your wardrobe effortlessly.
We believe that fashion should be for everyone, regardless of shape or size. That's why we offer a range of sizes to cater to diverse body types, ensuring that every woman can find something that makes her feel confident and beautiful.
Our estimated salary range is $80,000 - $100,000 per annum, based on industry standards and location.

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