Customer Experience Manager

3 weeks ago

Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full time
About the Role

Sg Fleet Australia Pty Ltd is seeking a highly skilled Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for overseeing the Voice of Customer (VoC) program to enhance customer experience and satisfaction.

Main Responsibilities:

  • Manage the VoC function, including the day-to-day management of the team.
  • Provide excellent leadership and people management to the VoC team.
  • Draw insights from comments, complaints, and feedback from various sources to understand customer wants and needs.
  • Establish robust mechanisms to gain customer feedback on interactions with our transactional touchpoints and customer service centers.
  • Identify and report on pain points and moments that matter across customer journeys.
  • Maintain the internal complaint handling policy and procedures.

Requirements:

  • Previous team leadership and mentoring experience.
  • Ability to manage competing expectations and priorities.
  • Experience in setting up and running a VoC function or equivalent across multiple business units.
  • Proven experience in advanced customer data analysis.
  • Knowledge of Surveys, EDM & data analysis tools including PowerBI.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.

  • Customer Experience Manager

    1 month ago

    Sydney, New South Wales, Australia SG Fleet Full time

    About the RoleThis is a unique opportunity to join SG Fleet as a Customer Experience Manager, where you will be responsible for overseeing the Voice of Customer (VoC) program to enhance customer experience and satisfaction. You will collect and analyze customer feedback, manage the complaints function, and drive a culture of customer excellence within the...

  • Customer Experience Manager

    3 weeks ago

    Sydney, New South Wales, Australia Arctic Wolf Full time

    Job DescriptionArctic Wolf is seeking a talented Customer Success Manager to join our team in Australia.The Customer Success Manager serves as a trusted advisor for our customers, utilizing Arctic Wolf's solutions to deliver exceptional customer experiences.This is a key, customer-facing role within Customer Success, committed to ensuring customers move...

  • Customer Experience Manager

    1 month ago

    Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full time

    About the Role:This position is responsible for overseeing the Voice of Customer (VoC) program to enhance customer experience and satisfaction. The successful candidate will collect and analyze customer feedback, manage the complaints function, and drive a culture of customer excellence within the organization.Key Responsibilities:Manage the VoC function,...

  • Customer Experience Manager

    4 weeks ago

    Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full time

    About UsSg Fleet Australia Pty Ltd is a leading financial services company specialising in fleet management, vehicle leasing, and salary packaging. With a presence across Australia, the UK, and NZ, we have a total portfolio under management of $2.5 Billion and over 1200 employees.Our MissionWe strive to deliver exceptional customer experiences through our...

  • Customer Experience Manager

    1 month ago

    Sydney, New South Wales, Australia Inchcape Full time

    At Inchcape, we're dedicated to delivering exceptional customer experiences across our automotive retail network. As an Online Customer Experience Manager, you'll play a key role in leading our online Customer Experience Team in delivering a seamless sales experience for our retail customers.About the RoleAs a key member of our team, you'll be responsible...

  • Customer Experience Manager

    4 weeks ago

    Sydney, New South Wales, Australia Inchcape Full time

    At Inchcape, we're committed to delivering exceptional customer experiences that drive business success. As an Online Customer Experience Manager, you'll play a key role in leading our online Customer Experience Team in delivering a seamless sales experience.About the RoleThis is a dynamic opportunity to join our team and contribute to our mission to bring...

  • Customer Experience Manager

    4 weeks ago

    Sydney, New South Wales, Australia Standards Australia Full time

    About the RoleThe Customer Success Manager is responsible for delivering an exceptional customer experience for Standards Australia's customers. This involves building customer-centric capabilities and performance within the direct team and advocating for customer excellence across the business.Key ResponsibilitiesDevelop and implement a robust customer...

  • Customer Experience Manager

    1 month ago

    Sydney, New South Wales, Australia Standards Australia Full time

    About the RoleThe Customer Success Manager is responsible for delivering an exceptional customer experience for Standards Australia's customers. This involves building customer-centric capabilities and performance within the direct team and advocating for customer excellence across the business.Key ResponsibilitiesDevelop and implement a robust customer...

  • Customer Experience Manager

    3 weeks ago

    Sydney, New South Wales, Australia Drakes Supermarkets Full time

    Take your retail career to the next level at Drake Supermarkets, Australia's largest independently-owned supermarket chain!As a Customer Service Manager, you will be responsible for delivering exceptional customer experiences across our stores. You will lead a team of dedicated professionals, promoting a positive and inclusive work environment that values...

  • Customer Experience Manager

    4 weeks ago

    Sydney, New South Wales, Australia Standards Australia Full time

    About the RoleThe Customer Success Manager is responsible for delivering an exceptional customer experience for Standards Australia's customers. This involves building customer-centric capabilities and performance within the direct team and advocating for customer excellence across the business.Key ResponsibilitiesDevelop and implement a robust customer...

  • Customer Experience Manager

    1 month ago

    Sydney, New South Wales, Australia inchcape Full time

    About UsInchcape is a global company with a mission to bring mobility to the world's communities. We prioritize exceptional customer service and strive to be the most customer-centric automotive retailer. If you're passionate about sales, retail, or the automotive industry, we want you to join our team.About the RoleAs an Online Customer Experience Manager,...

  • Customer Experience Manager

    3 weeks ago

    Sydney, New South Wales, Australia SG Fleet Full time

    About the Role:At SG Fleet, we're committed to delivering exceptional customer experiences. As a Customer Experience Manager, you'll play a vital role in enhancing our customers' satisfaction and loyalty. Your primary responsibility will be to oversee the Voice of Customer (VoC) program, collecting and analyzing customer feedback to drive business...

  • Customer Experience Manager

    4 hours ago

    Sydney, New South Wales, Australia Apple Full time

    At Apple, we're looking for a Customer Experience Manager to lead our team in delivering exceptional customer service. As a key member of our Retail Customer Care team, you will be accountable for the specialists' performance in providing best-in-class customer experiences while customers interact with them on calls.In this role, you will be responsible for...

  • Customer Experience Manager

    3 weeks ago

    Sydney, New South Wales, Australia EBOS Group Limited Full time

    About the RoleWe are seeking an experienced Customer Experience Manager to join our Shared Services Team based in Wetherill Park, NSW. In this role, you will be responsible for developing and implementing customer-focused initiatives that deliver positive business results while improving the efficiency of Customer Service and Marketing Team resource...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia The Law Society of NSW Full time

    About the RoleThe Law Society of NSW is seeking a Customer Service Centre Manager to establish and develop the Customer Service Centre In-Take Team.This role will report into and work with the Head of Customer Experience to support the objectives of the Customer Experience department.The Customer Service Centre Manager will be responsible for managing the...

  • Customer Experience Manager

    1 month ago

    Sydney, New South Wales, Australia EBR Full time

    Job Title: Customer Experience ManagerOur client, a leading financial organisation in the home lending space, is seeking a Customer Experience Manager to lead their call centre team.About the Role:The Customer Experience Manager will be responsible for delivering exceptional customer service and ensuring team members achieve and deliver outstanding...

  • Customer Experience Manager

    7 days ago

    Sydney, New South Wales, Australia XE Full time

    OverviewXe is a leading provider of currency services and products, including a comprehensive range of currency converters, market analysis, and secure money transfers for individuals and businesses.We leverage technology to deliver these services through our website, mobile apps, and over the phone. Our goal is to provide an exceptional customer experience...

  • Customer Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia Taking Shape Full time

    Taking Shape is a premier retailer in Australia and New Zealand, constantly striving to innovate and create memorable customer experiences.Job OverviewWe are seeking an Assistant Store Manager to provide exceptional service to our customers through personalized experiences and exceptional product knowledge.The successful candidate will be employed on a...

  • Customer Experience Manager

    2 days ago

    Sydney, New South Wales, Australia Logicalis Australia Full time

    Job SummaryWe are seeking a skilled Customer Experience Manager to join our dynamic Sydney team. As a key member of our customer-facing team, you will be responsible for building strong relationships with assigned customers and driving their success and satisfaction.About the RoleThe successful candidate will have proven experience in a customer-facing role,...

  • Customer Experience Manager

    1 month ago

    Sydney, New South Wales, Australia EBOS Group Limited Full time

    About the Role:We are seeking an experienced Customer Experience Manager to join our Shared Services Team based in Wetherill Park, NSW. As a key member of our team, you will be responsible for developing and implementing customer-focused initiatives that deliver positive business results, while improving the efficiency of Customer Service and Marketing Team...