Technical Leader Position Available

PHI is a global leader in helicopter services. In the Asia Pacific (APAC) region, PHI takes on some of the most challenging assignments in aviation to deliver high-quality helicopter support for energy customers and search and rescue authorities.

We are one of the safest helicopter operators anywhere in the world, as every flight we take is guided by our core values of Safe, Efficient, Quality, Service.

About the Role

This is an exciting opportunity for a tech-savvy leader to manage and evolve our IT backbone. If you're passionate about uptime, security, and scalable systems, this could be your chance to make a significant impact.

You will play a pivotal role in the success of the region's digital transformation initiatives, ensuring secure and resilient infrastructure across all operations.

Responsibilities:

• Information Technology Infrastructure: To provide and manage Information Technology infrastructure for all APAC bases and locations, encompassing a mix of owned, outsourced, and cloud-based facilities and services.
• Information Technology Architecture: Design, construct, deploy, and maintain the key components of the overall Information Technology architecture, working with key external providers as necessary. Prepare and maintain diagrams and documents to represent and communicate the technical architecture and the software/hardware components that it comprises.
• Information Technology Support: Provide level 2 and 3 support to the IT team to resolve infrastructure or technical issues.
• Strategy and Planning: Assist the Director, IT - APAC & EMEA to develop and maintain the APAC strategic plans. Establish IT technical and application architectures for the delivery of information systems across PHI Aviation's APAC operations.
• Change Management: Manage and coordinate changes to IT infrastructure, services, and application software.
• Cybersecurity: Function as a key member of PHI's Cybersecurity Council. Create and implement updated and new security architecture and systems. Foresee potential security risks.
• Disaster Recovery: Manage and maintain processes for system and data backups. Maintain and develop the IT Disaster Recovery Plan, including 6-monthly tabletop exercises.
• IT Department 2IC: Act as the Second-In-Command (2IC) to the Director, IT - APAC & EMEA, providing leadership support and operational oversight in their absence. Represent the team in meetings when delegated and provide mentoring and guidance to team members.
• To develop and maintain Information Technology policies and practices for the management of risks associated with access, mobility, networking, change, breakdowns, disasters, and disposal.

Requirements:

• A minimum of 5+ years' experience managing designing, implementing, and supporting complex ICT and IT systems.
• Experience deploying, configuring, and managing virtualised infrastructure and systems, including Windows and Linux virtual machines.
• Proven experience in working with enterprise network infrastructure, including switches, routers, firewalls, and wireless access points.
• Proven working experience with Microsoft Azure and M365 environments.
• Ability to provide level 3 technical support for network, virtualisation, computer, and storage systems.
• Proven success in a corporate setting, working with all levels of management.

What We Offer:

• A competitive base salary, in line with your skills and experience.
• Commitment to your ongoing development and growth, including on-the-job opportunities, formal programs, coaching, and mentoring.
• Salary sacrifice options, including novated leases and superannuation.
• A work environment where safety is always the number one priority.

By joining our team, you will work in a rewarding and professional environment, with a diverse team of people sharing ideas and experiences.