Technical Engineering Leader

1 week ago

Perth, Western Australia beBeeTechnical Full time $150,000 - $200,000

**Job Overview**

This leadership role is responsible for providing exceptional client experiences by delivering technical services and service management specific to TRUMPF technologies. The successful candidate will lead a team of specialist services resources, ensuring quality, productivity, and availability.

The leader in this role will drive strong financial results and business growth through planning, collaboration, and strategic partnerships with the Sales and Services Leadership group.

Key Responsibilities:

  • Determine, plan, and implement engineering strategies for the group
  • Develop policies and plans for delivering reliable, differentiating technical engineering services to machine tools clients specific to TRUMPF technologies
  • Ensure the delivery of cost-effective and quality services in line with contractual obligations
  • Review and report on the performance of the team and identify resource requirements where appropriate
  • Liaise with key customers, account managers, and colleagues, providing advice and solutions for the customer
  • Ensure statistical data is maintained and reported to management, field staff, and customers as required
  • Identify and act on opportunities to improve existing processes and procedures, implementing changes as appropriate
  • Develop and coach the team with regular 1-1 feedback, contributing to continual personal growth and performance improvements
  • Develop and implement client SLA's and implement KPI's which motivate and inspire whilst remaining aligned to business strategies

Qualifications and Skills: 

  • Sound technical/engineering understanding of Service Delivery in the Machine Tool Industry
  • Engineering Degree, Diploma or Trade with related experience, or equivalent combination of education and experience
  • Evidence of business acumen and financial management of a business or a function within a business
  • Display a proven track record to achieve business performance targets (Client satisfaction, People engagement, Financial results, Supplier trust)

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