Operations Director

3 days ago

Brisbane, Queensland, Australia beBeeManagement Full time $150,000 - $180,000
Senior Operations Director Opportunity

We are seeking an exceptional leader to drive operational excellence and champion resident satisfaction in our Retirement Living communities.

Key Responsibilities:

  • Provide strategic oversight of a regional portfolio, ensuring alignment with our business goals and performance objectives
  • Lead and support Village Managers to deliver outstanding resident experiences and foster a culture of empowerment and engagement
  • Drive financial performance through effective budget management, cost optimisation, and strategic planning
  • Champion resident satisfaction, using insights to improve NPS scores and deliver service excellence
  • Ensure compliance with industry legislation, accreditation standards, and our quality frameworks
  • Collaborate across contracts, sales, marketing, property, and support services to achieve strategic and financial targets
  • Represent the organisation in industry forums and advocacy initiatives, enhancing our visibility and influence within the sector

Requirements:

  • Tertiary qualifications in Business, Finance, Health, or a related field or equivalent experience
  • Proven leadership in operational management within complex organisations, ideally in the retirement, health, or community sectors
  • Strong financial acumen, with experience managing complex budgets and driving financial governance
  • Demonstrated success in leading organisational change and embedding a culture of continuous improvement
  • Ability to navigate ambiguity and competing priorities with sound judgment and strategic focus
  • A passion for service excellence and a resident first mindset
  • Exceptional communication, negotiation, and stakeholder engagement skills
  • A track record of delivering business transformation initiatives that enhance service quality and resident satisfaction

What We Offer:

  • A mix of office-based work and working from home
  • A work culture that values employees and invests in their careers
  • Salary packaging options and tax benefits available
  • Mobile phone and laptop provided
  • Options for additional purchased leave
  • Employee Assistance Program for employees and their families
  • Private health insurance discounts

How to Apply:

Please submit your application, including a resume and cover letter. We will assess applications as they are received and interview shortlisted candidates soon after.

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