Medical Support Specialist

23 hours ago


Mount Waverley, Victoria, Australia I-MED Full time

About I-MED

I-MED is a leading medical imaging provider with over 270 clinics and 6 million patient procedures annually. Our success is driven by our people, including over 350 dedicated doctors and 4,000 staff members who share clinical knowledge and expertise.

As a Medical Support Specialist, you will play a crucial role in our Mount Waverley team, working 4 days a week in a hybrid role with flexibility to work from home. You will be based on a busy inbound service desk, primarily answering calls from healthcare professionals and assisting with their enquiries.

Your Key Responsibilities:

  • Respond to calls in a timely, professional, and caring manner.
  • Provide exceptional customer service, demonstrating care and empathy.
  • Develop and maintain strong working relationships with healthcare professionals, patients, staff, and managers.

To Succeed in This Role:

  • You will have strong customer service skills and experience.
  • You will have previous high-volume service desk experience.
  • You will demonstrate initiative and willingness to learn.
  • You will have strong computer skills and experience using multiple programs simultaneously.
  • You will have excellent interpersonal and communication skills.
  • You will be able to work autonomously and in a team environment.

We offer a competitive salary of around $60,000 - $80,000 per annum, depending on experience, and a supportive work environment that encourages career growth. If you are passionate about delivering excellence within healthcare services, we encourage you to apply.



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