Guest Service Ambassador

4 weeks ago


Fortitude Valley, Queensland, Australia Ovolo Group Full time
About Ovolo Group

We're a lifestyle brand with a passion for delivering exceptional guest experiences. Our hotels and restaurants are designed to be vibrant, eclectic, and full of character.

The Role

We're seeking a Guest Service Agent to join our team at Ovolo The Valley in Brisbane. As a Guest Service Agent, you'll be responsible for delivering on our promise of providing effortless and effervescent experiences for our guests.

Key Responsibilities
  • Greet guests as they enter the hotel and provide a warm welcome
  • Check in and out guests, ensuring a smooth and efficient process
  • Modify and adjust guest bookings as needed
  • Promote the hotel and its amenities to guests
  • Make suggestions to guests from your knowledge of the local area
  • Attend to guest enquiries in person, via phone, email, and website
  • Support the Front Office management team in ensuring a smooth running of hotel operations
About You

We're looking for someone with a strong passion for customer service and a commitment to delivering exceptional guest experiences. Previous front office experience is a plus, but we're also interested in hearing from candidates with a bubbly personality and a willingness to learn.

What We Offer
  • A fun and dynamic work environment
  • Opportunities for career growth and development
  • Competitive salary and benefits package
  • Access to our wellbeing programs and community initiatives
  • A chance to work with a talented and passionate team


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