Digital Service Delivery Expert

15 hours ago

Brisbane, Queensland, Australia beBeeDesktop Full time $80,000 - $90,000

We are looking for a skilled Desktop Support Specialist to assist in the delivery of high-quality digital services across our organization.

Job Description:

This role plays a key part in supporting end users, resolving technical issues and contributing to initiatives that enhance digital services.

Key Responsibilities:
  • Provide technical support for PCs, laptops, end-user devices, peripherals and Windows desktop environments.
  • Troubleshoot and resolve issues with common applications such as Microsoft Office, Edge/Chrome and productivity tools.
  • Deliver excellent customer service and stakeholder engagement in line with IT service management principles and agreed service levels.
  • Collaborate with cross-functional teams and contribute subject matter expertise in desktop support.
  • Update and maintain work instructions, processes and documentation to ensure accuracy and relevancy.
  • Support incident, problem and service fulfilment management while driving continuous improvement initiatives.
Requirements:
  • Demonstrated experience in a Desktop Support or End-User Support role.
  • Strong technical knowledge of Windows desktop operating systems, MS Office suite and standard business applications.
  • Proven ability to interpret and apply IT policies, principles, processes and procedures.
  • High-level communication skills with the ability to work effectively across teams and directly with end users.
  • Strong customer-centric mindset with a focus on delivering value through digital services.

This is an exciting opportunity to be part of a high-performing, future-focused team working on meaningful initiatives that directly enhance the end-user digital experience.

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