Network Technology Expert

6 days ago

Brisbane, Queensland, Australia beBeeInfrastructure Full time $65,000 - $90,000
IT Infrastructure Specialist

We are seeking an experienced IT professional to join our team as an IT Infrastructure Specialist. In this role, you will be responsible for maintaining and improving our IT infrastructure across a growing national network.

You will provide Level 1 and Level 2 technical support, manage hardware and software setups, oversee user onboarding, and contribute to IT projects. This is a vital mid-level role that requires strong diagnostic, troubleshooting, and problem-solving skills across hardware and software.

As the successful candidate, you will work with external suppliers, coordinate installations, support network infrastructure deployments, and travel as needed to provide on-site support, conduct audits, resolve network connectivity issues, and assist operational teams.

Key Responsibilities:
  • Order, install, and configure IT equipment.
  • Support onboarding of new team members.
  • Maintain and troubleshoot users' computer equipment, software, and AV systems.
  • Provide responsive Level 1 and Level 2 support via multiple channels.
Required Skills and Qualifications:
  • 5+ years' experience in Level 1 & 2 IT support, with qualifications in IT Support, Computer Science, or a related field.
  • Valid Driver's License to travel to and from Stations when required.
  • Experience with Microsoft 365, Active Directory, VPNs, LAN/WAN networking, WiFi systems, and enterprise networking equipment.
  • Hands-on experience with remote access tools, ticketing systems, antivirus software, and backup solutions.

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