Unified Communications Infrastructure Specialist

3 days ago


Brisbane, Queensland, Australia beBeeExpert Full time $91,849 - $118,921

Job Overview:

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This role is focused on ensuring the smooth operation of unified communications and data network infrastructure. The successful candidate will have a strong technical background in Cisco technologies, including LAN design, wireless technologies, and Unified Communications Manager.

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Key Responsibilities:

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  • Lead a small team to provide high-level technical expertise for 2nd level support and incident resolution.">
  • Maintain accurate documentation of the data network and unified communications infrastructure.">
  • Contribute to the monitoring and preparation of reports on the operational performance of enterprise infrastructure.">
  • Collaborate with stakeholders to ensure effective change, problem management, capacity planning, incident management, risk management, and continuity planning.">
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Technical Expertise:

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  • Cisco LAN and Data Centre design, including Layer 2/3 routing protocols and VLAN/VRF configuration.">
  • Cisco Wireless technologies: Design and configuration of Cisco Wireless Controllers - 5500 series and 8500 series; Cisco Access Points.">
  • Wireless site survey and troubleshooting skills.">
  • Cisco Unified Communications Manager (CUCM), UCCX, Unity.">
  • Integration of wireless IP handsets to CUCM, including messaging and duress systems.">
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Leadership Skills:

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  • Demonstrated ability to lead a small team of technical staff to achieve and exceed defined service levels.">
  • Incorporating training and staff development opportunities.">
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Working Conditions:

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  • Participation in on-call arrangements is required for this position.">
  • Availability as a point of escalation during major service interruptions outside regular working hours.">


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