Unified Communications Technician

2 weeks ago

Brisbane, Queensland, Australia Queensland Health Full time

The role
Reporting to the Team Leader, Metro North DPT you will be responsible for providing high level technical knowledge advice and skills in both the analysis of data network, voice and unified communications systems as well as the design and management of complex system integrations. This includes the formulation, design and provision of appropriate solutions, improvements and technical design documents for use in complex and clinical installations.

**In addition to this, you will be responsible or**:

- Provide high level technical knowledge for 2nd level support and incident resolution, advising on technical direction and instigating alternative courses of action when deemed appropriate.
- Documenting and maintaining the data network and unified communications infrastructure within the Digital Partnership Team encompassing touch points across all connected systems.
- Contributing to the monitoring and preparation of appropriate reports, documentation and recommendations on the operational performance of the enterprise infrastructure within the Digital Partnership Team.

Are you right for this role?
To be successful in the role, you will have the ability to provide advanced technical expertise in data networks and unified communications to determine technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation, using the following (or similar) technologies:

- Provide high-level technical support for enterprise telephony and related systems, specifically within the Alcatel Enterprise environments.
- Provide high-level technical support for enterprise telephony, paging, and related systems, specifically within the Alcatel Enterprise telecommunications environment.
- Alcatel voice engineer training such as ACFE, ACSE is highly desired.
- Voice over IP technologies and protocols (H.323, SIP, SCCP, etc.)
- Voice Gateways and Gatekeepers, Media Resources (MCU, Conference Bridges, Transcoding, MTP)
- Ethernet and IP QoS principles (classification, marking, queuing, congestion avoidance, policing, shaping, link efficiency mechanisms, etc.)
- Critical Messaging systems such as SPOK Messenger, New Voice Mobicall / Ascom DuraSuite, TAP, RS232, RF transmission
- Security principles and best practice e.g. Cisco ISE; Cisco ASA
- Network Management tools, e.g. Cisco Prime, Solarwinds
- Integration of third party technologies such as RTLS, Nurse Call and Building Management Systems into a Unified Communications environment.
- Legacy PBX technologies such as Alcatel-Lucent, Omnivista, PBX-IP Qsig interconnection.

**About eHealth Queensland**:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

**Benefits of working with eHealth Queensland**:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development

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