Exceptional Customer Service Leadership

4 days ago


Hobart, Tasmania, Australia beBeeLeadership Full time $70,000 - $90,000
Customer Service Leadership Opportunity

Are you a customer-focused leader with a passion for empowering teams to deliver exceptional service? We are seeking an experienced Team Leader to join our Customer Care team.

This is an exciting opportunity to lead a talented team of customer service professionals and drive business results through effective leadership, coaching, and communication.

The successful candidate will have demonstrated experience in people leadership and coaching within a customer service or contact centre environment. They will be passionate about delivering exceptional customer service and have a proven ability to meet performance objectives.

  • Lead with Purpose: Empower your team to deliver exceptional customer service and meet performance targets.
  • Certain First: Drive loyalty and satisfaction by resolving queries efficiently and effectively.
  • Coach & Develop: Provide regular feedback and coaching to help your team grow, excel, and reach their potential.
  • Drive Performance: Monitor performance metrics and implement action plans to meet individual and team goals.
  • Resolve & Innovate: Manage escalated customer issues with care, while continuously seeking opportunities to improve processes and customer service delivery.
  • Collaborate & Communicate: Foster a culture of teamwork through regular team meetings and effective communication across the organisation.
  • Manage Change: Lead your team through change by clearly communicating updates to policies, procedures, and guidelines.

Key Requirements:

  • Demonstrated experience in people leadership and coaching within a customer service or contact centre environment.
  • A passion for delivering exceptional customer service with a proven ability to meet performance objectives.
  • Strong proficiency in using digital tools and systems to enhance efficiency and improve the customer experience.


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