
Exceptional Customer Service Leadership
4 days ago
Are you a customer-focused leader with a passion for empowering teams to deliver exceptional service? We are seeking an experienced Team Leader to join our Customer Care team.
This is an exciting opportunity to lead a talented team of customer service professionals and drive business results through effective leadership, coaching, and communication.
The successful candidate will have demonstrated experience in people leadership and coaching within a customer service or contact centre environment. They will be passionate about delivering exceptional customer service and have a proven ability to meet performance objectives.
- Lead with Purpose: Empower your team to deliver exceptional customer service and meet performance targets.
- Certain First: Drive loyalty and satisfaction by resolving queries efficiently and effectively.
- Coach & Develop: Provide regular feedback and coaching to help your team grow, excel, and reach their potential.
- Drive Performance: Monitor performance metrics and implement action plans to meet individual and team goals.
- Resolve & Innovate: Manage escalated customer issues with care, while continuously seeking opportunities to improve processes and customer service delivery.
- Collaborate & Communicate: Foster a culture of teamwork through regular team meetings and effective communication across the organisation.
- Manage Change: Lead your team through change by clearly communicating updates to policies, procedures, and guidelines.
Key Requirements:
- Demonstrated experience in people leadership and coaching within a customer service or contact centre environment.
- A passion for delivering exceptional customer service with a proven ability to meet performance objectives.
- Strong proficiency in using digital tools and systems to enhance efficiency and improve the customer experience.
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