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Support Manager Leader

2 months ago

Brisbane, Queensland, Australia Superloop Full time
Job DescriptionSupport Manager Leader

The Support Manager Leader role is a key position in the Smart Communities team. The successful candidate will be responsible for leading the support team to ensure a customer-focused service.

Key responsibilities include:

  • Liaising with customers, suppliers, vendors, and internal stakeholders to ensure timely resolution of faults and enquiries.
  • Managing the support team to ensure effective handling of customer issues and continuous improvement.
  • Developing and implementing processes to improve customer satisfaction and team performance.
  • Collaborating with other teams to ensure seamless delivery of services.

The ideal candidate will have:

  • 5 years of experience in customer service or a related field.
  • Proven leadership and management skills.
  • Excellent communication and interpersonal skills.
  • A strong analytical and problem-solving ability.