Senior IT Service Delivery Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeServiceDelivery Full time

Job Summary:

We are seeking an experienced Senior IT Service Delivery Manager to lead our Incident and Problem Management processes.

About the Role

The successful candidate will be responsible for governing Integrated Suppliers to ensure compliance with Incident and Problem Management processes. They will provide ITIL best practices in Problem Management, resulting in consistent execution of Root Cause Analysis and Corrective Actions.

This role involves effective end-to-end Incident and Problem management across a multi-vendor organization, including service integration. The candidate will also coordinate E2E support and resolution of service management processes in line with agreed SLAs.

Key Responsibilities:

  • Governance activities in accordance with Incident and Problem Management processes
  • Coordinate E2E support and resolution of service management processes in line with agreed SLAs
  • Setup and facilitate Post Incident Review meetings
  • Work with Change and Release Management to document incidents or problems caused by failed or unauthorized change
  • Analyze and report on patterns and trends to improve future service delivery and reduce incident volumes

Requirements:

  • University or college degree in Computer Science, IT, IS, or equivalent academic or on-the-job experience
  • 4 to 6 years of IT Industry experience with at least three years of relevant industry experience
  • Demonstrated operational outsourcing and service management experience, ability to provide high-quality solutions in a short timeframe
  • Strong Service Management knowledge, ITIL Foundations, Incident Managers Practitioner Certificate, or ITIL Managers Certificate
  • Continuous improvement and trend analysis proven experience and results

What We Offer:

  • A challenging role with opportunities for professional growth and development
  • A collaborative and dynamic work environment
  • A competitive salary and benefits package

How to Apply:

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your relevant skills and experience.

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