Service Delivery Lead

6 days ago

Mackay, Queensland, Australia beBeeLeader Full time $109,000 - $123,000

Leading a high-performance team in a dynamic community services environment requires exceptional leadership skills and expertise.

About the Role

This Team Leader position involves direct supervision, operational leadership, and clinical oversight of a team delivering quality client services. Key responsibilities include:

  • Coordinating daily activities of service delivery staff to ensure effective resource allocation and consistent client outcomes.
  • Providing immediate management support for clinical practitioners, including case management guidance, clinical decision making, and duty of care oversight.
  • Delivering services to clients, including complex case management, assessment, intake, risk screening, case planning, case reviews, co-service delivery, and critical incident response.
  • Implementing and monitoring regional operational plans in collaboration with the Regional Manager and other Team Leaders.
  • Providing ongoing feedback, mentoring, advice, and coaching to direct reports, supporting skill development, continuous improvement, and increased competencies through an effective performance management framework.
  • Utilising business data and reports to identify and action operational improvements, remedy underperformance, and drive continuous service enhancement.
  • Supporting recruitment, onboarding, and ongoing professional development of clinical employees, fostering a positive and high-performing team culture.

The successful candidate will be a highly motivated and experienced leader with a strong understanding of community service provision and a proven track record of success in managing multi-disciplinary teams across diverse locations. They should possess exceptional communication and interpersonal skills, with the ability to build strong relationships with stakeholders and drive continuous improvement initiatives.

Key Skills and Qualifications

To succeed in this role, you must have:

  • A relevant undergraduate qualification in Business, Social/Behavioural Sciences, or Law.
  • Leadership skills, including the ability to engage and motivate others and positively influence organisational culture.
  • Experience managing a team, including performance management, monitoring, and review.
  • Knowledge of current theory and practice relating to community service provision.
  • Experience in client service delivery, including complex case management, assessment, intake, and risk screening, and critical incident response.

This is an excellent opportunity for a dedicated and passionate individual to make a meaningful contribution to our organisation and the community we serve.

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