
Senior Service Delivery Manager
1 week ago
Improve service delivery, we are a leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives.
We promote care and safety, embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships, mental health, and social connection.
As an Operations Manager, you will provide direct supervision, operational leadership, and clinical oversight, while managing casework, performance, and duty of care responsibilities. You'll play a central role in implementing organisational strategy, driving continuous improvement, and fostering a collaborative team culture committed to client safety and positive outcomes.
You will coordinate and oversee the daily activities of service delivery staff, ensuring effective resource allocation and consistent client outcomes. You will also provide immediate management support for clinical practitioners, including case management guidance, clinical decision making, and duty of care oversight.
Key responsibilities include:
- Coordinate and oversee the daily activities of service delivery staff, ensuring effective resource allocation and consistent client outcomes.
- Provide immediate management support for clinical practitioners, including case management guidance, clinical decision making, and duty of care oversight.
- Deliver services to clients, including complex case management, assessment, intake and risk screening, case planning, case reviews, co-service delivery, and critical incident response.
- Implement and monitor the regional Operational Plan in collaboration with the Regional Manager and other Operations Managers.
- Provide ongoing feedback, mentoring, advice, and coaching to direct reports, supporting skill development, continuous improvement, and increased competencies through an effective performance management framework.
The successful candidate will have:
- A relevant undergraduate qualification in Business, Social/Behavioural Sciences, and/or Law.
- Leadership skills, including the ability to engage and motivate others and positively influence organisational culture.
- Experience managing a team, including performance management, monitoring, and review.
- Knowledge of current theory and practice relating to community service provision.
- Experience in client service delivery, including complex case management, assessment, intake and risk screening, and critical incident response.
We believe in supporting our people both inside and outside the workplace. Here's what you can look forward to as part of our team:
- Work-Life Balance - Flexible, supportive culture that empowers you to thrive at work and at home.
- Boost Your Take-Home Pay - Salary packaging options of up to $15,900 per year.
- Extra Time Off - 3 additional paid leave days over the Christmas period, on top of standard annual leave.
- Annual Leave Loading - Extra pay when you take annual leave.
- Study Leave - Up to 2 weeks of paid study leave each year.
- Generous Parental Leave - Paid parental leave program.
- Wellbeing Support - Medical insurance discounts and access to our Employee Assistance Program.
-
Senior Service Delivery Manager
1 week ago
Mackay, Queensland, Australia beBeeLeadership Full time $76,091 - $104,157About the RoleWe are seeking an experienced Team Lead to manage the delivery of psychosocial services and block funded programs. This is a full-time position with on-call requirements based in Mackay, reporting to the Regional Coordinator.Lead the team in delivering high-quality psychosocial service delivery and block funded programs.Coach and support a team...
-
Senior Customer Service Manager
1 week ago
North Mackay, Queensland, Australia Queensland Government Full timeOverviewService Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups. You will ensure efficient and effective service delivery that is reflective of customer need and aligned to outcomes for the individual and the organisation.ResponsibilitiesProvision of...
-
Senior Customer Service Manager
1 week ago
Mackay, Queensland, Australia Queensland Government Full timeOverviewService Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.You will ensure efficient and effective service delivery that is reflective of customer need and aligned to outcomes for the individual and the organisation.ResponsibilitiesProvision of...
-
Senior Customer Service Manager
2 weeks ago
Mackay, Queensland, Australia Queensland Government Full timeOverviewService Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups. You will ensure efficient and effective service delivery that is reflective of customer need and aligned to outcomes for the individual and the organisation.ResponsibilitiesProvision of...
-
Senior Customer Service Manager
2 weeks ago
Mackay, Queensland, Australia Queensland Government Full timeOverview Service Delivery, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups. You will ensure efficient and effective service delivery that is reflective of customer need and aligned to outcomes for the individual and the organisation. ResponsibilitiesProvision...
-
Senior Service Manager
2 weeks ago
North Mackay, Queensland, Australia beBeeLeadership Full time $83,320 - $98,940About This RoleJob Overview:Lead and manage the delivery of Psychosocial Services and Programs.Coach and support a team of Support Workers to tailor services to consumers' needs.Develop and maintain relationships with stakeholders across healthcare, community and primary services.Represent the organization at local and regional meetings, forums and...
-
Relocation Services Manager
1 week ago
North Mackay, Queensland, Australia beBeeMobility Remote Work Freelance Full time $60,000 - $100,000The role involves managing relocation solutions for major clients, encompassing home sourcing, school search, and settling-in services. As a seasoned relocation expert, you will be responsible for delivering our relocation solution to selected individuals. A warm, empathetic, and friendly demeanor is essential for this role.You will have demonstrated success...
-
Senior Mental Health Clinician
2 weeks ago
North Mackay, Queensland, Australia Mackay Hospital And Health Service Full timeOverviewSenior Mental Health Clinician (Emergency Department) - Acute Care Team role at Mackay Hospital and Health Service.The Acute Care Team at Mackay Base Hospital seeks a Senior Mental Health Clinician (Senior Occupational Therapist or Senior Psychologist or Senior Social Worker or Clinical Nurse Consultant) to join on a permanent basis.Role detailsThe...
-
Senior Physiotherapist
1 week ago
North Mackay, Queensland, Australia Mackay Hospital And Health Service Full time3 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Mackay Hospital and Health Serviceprovides health services in a range of regional, community and rural settings. Join an expanding Health Service with a culture of collaboration, trust, respect and teamwork.Our workplace is fast paced, challenging and...
-
Senior Dentist
2 weeks ago
North Mackay, Queensland, Australia Mackay Hospital And Health Service Full timeOverviewJoin to apply for the Senior Dentist - Proserpine Hospital role at Mackay Hospital and Health ServiceMackay Hospital and Health Service provides health services in a range of regional, community and rural settings.Join an expanding Health Service with a culture of collaboration, trust, respect and teamwork.Our workplace is fast paced, challenging and...