Senior Service Delivery Manager

1 week ago

North Mackay, Queensland, Australia beBeeleadership Full time $109,000 - $123,000

Improve service delivery, we are a leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives.

We promote care and safety, embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships, mental health, and social connection.

As an Operations Manager, you will provide direct supervision, operational leadership, and clinical oversight, while managing casework, performance, and duty of care responsibilities. You'll play a central role in implementing organisational strategy, driving continuous improvement, and fostering a collaborative team culture committed to client safety and positive outcomes.

You will coordinate and oversee the daily activities of service delivery staff, ensuring effective resource allocation and consistent client outcomes. You will also provide immediate management support for clinical practitioners, including case management guidance, clinical decision making, and duty of care oversight.

Key responsibilities include:

  • Coordinate and oversee the daily activities of service delivery staff, ensuring effective resource allocation and consistent client outcomes.
  • Provide immediate management support for clinical practitioners, including case management guidance, clinical decision making, and duty of care oversight.
  • Deliver services to clients, including complex case management, assessment, intake and risk screening, case planning, case reviews, co-service delivery, and critical incident response.
  • Implement and monitor the regional Operational Plan in collaboration with the Regional Manager and other Operations Managers.
  • Provide ongoing feedback, mentoring, advice, and coaching to direct reports, supporting skill development, continuous improvement, and increased competencies through an effective performance management framework.

The successful candidate will have:

  • A relevant undergraduate qualification in Business, Social/Behavioural Sciences, and/or Law.
  • Leadership skills, including the ability to engage and motivate others and positively influence organisational culture.
  • Experience managing a team, including performance management, monitoring, and review.
  • Knowledge of current theory and practice relating to community service provision.
  • Experience in client service delivery, including complex case management, assessment, intake and risk screening, and critical incident response.

We believe in supporting our people both inside and outside the workplace. Here's what you can look forward to as part of our team:

  • Work-Life Balance - Flexible, supportive culture that empowers you to thrive at work and at home.
  • Boost Your Take-Home Pay - Salary packaging options of up to $15,900 per year.
  • Extra Time Off - 3 additional paid leave days over the Christmas period, on top of standard annual leave.
  • Annual Leave Loading - Extra pay when you take annual leave.
  • Study Leave - Up to 2 weeks of paid study leave each year.
  • Generous Parental Leave - Paid parental leave program.
  • Wellbeing Support - Medical insurance discounts and access to our Employee Assistance Program.

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