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Customer Reliability Engineer

2 months ago

North Sydney Council, Australia Splunk Inc Full time
About the Role

Splunk is committed to building a safer and more resilient digital world. As a Customer Reliability Engineer on the Sizing Architecture Governance (SAG) team, you will play a crucial role in ensuring the optimal sizing of individual infrastructures to meet our customers' workload requirements.

We are seeking an enthusiastic and innovative full-stack engineer to work closely with product owners and designers to build and support a suite of internal/external customer-facing Splunk applications. These applications will collect, analyze, visualize, and deliver architecture to meet customer needs.

You will also participate in an on-call rotation to handle customer escalations and critical incidents outside regular business hours to ensure timely resolution of issues and minimize downtime and impact on customers.

Key Responsibilities
  • Improve modern and interactive UI using React for internal and external Splunk applications
  • Define and lead implementation of activities to deliver new value to customers
  • Identify areas of friction for our customers and influence technical decisions
  • Break down sophisticated work for yourself and others to complete
  • Build comprehensive test suites to ensure maintainability and stability
  • Work with UX designers and product managers to understand customer requirements
  • Collaborate within the team through open design discussions and code reviews
  • Be involved in customer engagement sessions and escalations, understanding their requirements and problems
Requirements
  • 3+ years of software engineering experience focused on application development
  • Proficiency in JavaScript web pages using modern frameworks such as React
  • Proficiency in at least one scripting or programming language, preferably Python
  • Proficiency in Splunk search language (SPL) and Splunk architecture is a plus
  • Strong communication and collaboration skills as you'll be working with cross-functional teams
  • Experience with high-profile and critical customer engagements & escalations is advantageous