Insurance Industry Administrator

7 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $85,000
Account Executive Assistant

The Account Executive Assistant is a crucial role within our organisation, providing vital support to our clients and contributing to the success of our business.

  • Providing exceptional customer service and cultivating strong relationships with clients and stakeholders.
  • Addressing client enquiries and complaints in a timely and professional manner.

Main Responsibilities:

Customer Focus

  1. We are looking for a highly organised and motivated individual who can provide administrative support to our team.
  2. To be successful in this role, you will need to have excellent communication skills and be able to work well under pressure.

Policy, Process and Procedures

  1. You will be responsible for maintaining accurate records and documentation, ensuring compliance with all applicable insurance guidelines and regulations.
  2. This includes identifying and establishing new business opportunities, processing insurance policies, endorsements, renewals, and cancellations.

Claims Handling

  1. Lodge and process claims information in accordance with organisational policies, procedures, regulatory obligations, and authorised authority limits.
  2. Instruct and manage suppliers, such as loss adjusters and builders, following correct processes and guidelines.

Risk Management, Compliance and Continuous Improvement

  1. Strive to help the organisation achieve high levels of regulatory compliance, resulting in satisfactory Quality Assurance reviews.

General Duties and Responsibilities

  1. Compliance with Code of Conduct, values, policies, and procedures, directives, and communications.
  2. Participation in quality improvement activities across the organisation.

Qualifications and Experience

  1. Previous experience in the insurance industry, preferably in a client-facing or administrative role.
  2. A police clearance (or ability to obtain) and required licenses/certifications.

Competencies and Skills

  1. Proficient in Microsoft Office Products and general computer skills.
  2. Flexibility, a can-do attitude, and willingness to learn.

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