
Incident Response Specialist
1 day ago
Job Description:
The Opportunity
We are seeking a highly skilled Incident Response Specialist to join our team. The successful candidate will be responsible for monitoring the response of registered providers to reportable incidents, assessing and investigating the incidents, and taking appropriate follow-up action.
Responsibilities
- Manage a caseload of incidents, including engaging with providers and liaising regularly with managers.
- Support the development of advice to the Manager on trends, issues, individuals of concern, and inadequate investigations by service providers.
- Resolve a caseload of complaints, including assessing moderately complex complaints.
- Support the education and training function for providers in identifying incidents.
- Develop productive working relationships with stakeholders.
About You
- You will have experience developing influential working relationships with a wide range of stakeholders, both internal and external.
- You possess sound analytical skills to evaluate reportable incidents, complaints, and related issues, and contribute to solutions, advice, and capacity building.
- You have highly developed organisation skills, with the ability to work in a high-volume environment and manage competing demands and meet deadlines.
- You have the ability and confidence to make sound judgements and decisions based on thorough research, problem-solving, innovation, and evidence-based practice, to achieve objectives.
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