Complaint Resolution Specialist
2 weeks ago
Effective complaint resolution is a vital aspect of our operations. We are seeking an experienced Member Response Specialist to review and manage complex customer interactions.
About the Role- Utilize exceptional negotiation skills to resolve family violence, financial hardship, and vulnerability cases effectively.
- Prepare professional documentation in a timely manner while adhering to organisational standards.
- Make informed customer service and commercial decisions that achieve acceptable outcomes for both the member and the company.
- Experience in managing home or motor claims is essential, ideally with a background in dispute resolution, negotiation, or mediation.
- Possess outstanding communication and interpersonal skills with a strong customer service focus and ability to conduct challenging negotiations effectively.
- Demonstrate time management skills and ability to work autonomously or collaboratively as part of a team under limited direction.
Our organisation offers a supportive culture, flexible work-life balance, career development opportunities, and financial and well-being perks. Join us in creating a safer and more sustainable future for our customers.
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Complaint Resolution Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeComplaint Full time $60,000 - $80,000Job SummaryWe are seeking a Complaint Resolution Specialist to assist the Quality Assurance Manager in processing complaints from internal and external stakeholders.The selected candidate will ensure timely and effective resolution of complaints, ensuring compliance with local and global quality standards.Main Responsibilities:Assist with quality system...
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Complaint Resolution Expert
2 weeks ago
Sydney, New South Wales, Australia Bebeedispute Full timeDispute Resolution Specialist Job DescriptionThis is a critical role within our complaint resolution center, dedicated to delivering fair and timely outcomes for complainants.The Dispute Resolution Specialist will oversee the end-to-end complaint handling process, influencing change to deliver a better experience for members and provide meaningful insights...
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Complaints Resolution Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeComplaints Full time $90,000 - $120,000Job OverviewWe are seeking a highly skilled Complaints Resolution Specialist to join our team. As a key member of our operations compliance environment, you will be responsible for managing complaints in accordance with legislative and contractual requirements.Key Responsibilities:Investigate complaints to determine the factors that contributed to the issue...
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Customer Complaints Resolution Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeCompliance Full time $100,000 - $130,000Job Title: Customer Complaints Resolution SpecialistJob Description:The ideal candidate will possess a strong understanding of regulatory requirements and have experience in complaint handling, risk & compliance, or similar roles preferably in financial services or fintech. They will be responsible for managing and resolving customer complaints within the...
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Complaints And Customer Resolution Analyst
1 week ago
Sydney, New South Wales, Australia Combined Insurance Full time**Your Role**The Complaints & Customer Resolution Analyst will assist in the investigation and resolution of internal and external customer complaints regarding retail and wholesale policies for Australia and New Zealand. This will involve communicating with both internal and external stakeholders. They will also assist with activities including the...
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Complaints Resolution Specialist
2 days ago
Sydney, New South Wales, Australia moomoo Full time $104,000 - $130,878 per yearAbout Moomoo AUMoomoo AU is a leading CHESS-sponsored share trading platform, making investing accessible and transparent for all Australians. Our commitment to integrity, efficiency, and customer-first service is underpinned by robust compliance and complaint handling practices. Role OverviewAs a Complaints Specialist, your primary responsibility will be to...
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Complaints Resolution Specialist
4 weeks ago
Sydney, New South Wales, Australia Moomoo ANZ Full time3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Moomoo AU is a leading CHESS-sponsored share trading platform, making investing accessible and transparent for all Australians. Our commitment to integrity, efficiency, and customer-first service is underpinned by robust compliance and complaint handling...
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Complaints Resolution Specialist
3 weeks ago
Sydney, New South Wales, Australia Moomoo ANZ Full time3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Moomoo AU is a leading CHESS-sponsored share trading platform, making investing accessible and transparent for all Australians. Our commitment to integrity, efficiency, and customer-first service is underpinned by robust compliance and complaint handling...
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Pacific Customer Complaints Resolution Manager
2 weeks ago
Sydney, New South Wales, Australia beBeeDispute Full time $115,000 - $143,000As a leader in our customer experience team, you will play a pivotal role in resolving customer complaints across the Pacific region.You will oversee a team of dispute resolution specialists, collaborating closely with various departments to address issues that generate complaints. This position demands a strategic mindset balanced with tactical...
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Customer Complaint Resolution Manager
2 weeks ago
Sydney, New South Wales, Australia beBeeCompliance Full time $104,300 - $124,900Complaints Resolution SpecialistMaintain high standards of customer advocacy and operational excellence by effectively managing and resolving customer complaints within our Internal Dispute Resolution framework.Key ResponsibilitiesManage the end-to-end lifecycle of customer complaints in accordance with our IDR policy and process, ensuring timelines and...
