Operations Support Specialist

2 days ago

Hobart, Tasmania, Australia Engineers Australia Full time
About the Role

The Operations Support Specialist will provide critical support to the Operations & Assessment team, working closely with the Head of Quality to implement quality systems and drive continual improvement of processes that exceed the needs of Engineers Australia and its key stakeholder groups.

Key Responsibilities
  • Implement quality spot checks using best practices from the Quality framework.
  • Set up internal quality control reporting for various assessment pathways and provide recommendations to improve assessment quality.
  • Conduct retrospective audits of assessments against standardized quality criteria and address systemic issues using operational data.
  • Reporting and data analysis on assessment process.
  • Establish ongoing measurement, monitoring, and reporting mechanisms for performance against quality criteria across all assessment pathways.
  • Hands-on experience on Process improvement frameworks like Lean, Six Sigma.
Requirements
  • Experience in developing, managing and improving quality management frameworks and systems.
  • Hands-on experience with data visualisation tools like Power BI.
  • Relevant tertiary qualifications, preferably an engineering qualification.
  • Experience in developing and implementing controlled quality control templates for procedures, checklists and forms.
  • Excellent knowledge of quality assurance, quality control and continuous improvement principles.
  • Experience in data analysis, process assessments & business process re-engineering.
  • Ability to work in an ambiguous environment.
  • Experienced and comfortable working with stakeholders, internal and external, at all levels of business.
  • Excellent interpersonal, written, and oral communication skills.
  • Ability to think creatively and bring innovative solutions to business challenges.
  • Ability to juggle multiple priorities and short deadlines.
  • Experience in managing multiple priorities and producing high-quality work within timeframes.
  • Ability to design complex documents, databases and spreadsheets. Ability to proofread and edit documents. Organising work schedules and meetings.
Why Work for Engineers Australia?
  • People are at the heart of what we do and why we do it.
  • Enjoy competitive remuneration and salary packaging that recognises your expertise and contributions.
  • Generous paid leave options including 15 days of Personal Leave and 3 days of Life Leave.
  • Achieve a healthy work-life balance with hybrid working ensuring your personal well-being complements your professional fulfillment.
  • Unlock career growth prospects, as we invest in you and provide avenues for advancement in EA.
  • A diverse, inclusive, and supportive team culture that supports you to lead and achieve.

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