Senior Application Support and DevOps Manager

6 days ago

Sydney, New South Wales, Australia CMC Markets Full time
Role Overview

We are seeking a Senior Application Support and DevOps Manager to join our IT Production team on a permanent basis in Sydney. The successful candidate will lead a team dedicated to delivering 3rd Tier application support and DevOps services, with a strong emphasis on project delivery while also supporting Business As Usual (BAU).

About the Role

This is an exciting opportunity for a hands-on leader to join us as a Senior Application Support and DevOps Manager. In this role, you will oversee 3rd tier application support, project management, and ITIL practices such as problem and change management within the APAC region.

You will play a key role in enhancing our release management processes and application performance monitoring capabilities, collaborating closely with IT Development and Operations teams to identify requirements and implement effective solutions.

Key Responsibilities
  • Day-to-day management of the local 3rd Tier Application and DevOps team, providing guidance, support and technical escalation when needed.
  • Foster a collaborative and high-performing team environment, encouraging professional growth and development among team members.
  • Take ownership of live service issues, driving their resolution to minimise recurring technical problems and enhance system stability.
  • Implement and refine automation, leveraging version-controlled configurations and orchestration tools.
  • Provide support and guidance to internal squads in utilising DevOps patterns effectively.
  • Develop and maintain a roadmap for continuous improvement of support, observability and DevOps processes.
  • Prioritise initiatives and features, leveraging agile methodologies like sprint planning and delivery to meet business objectives.
Requirements

To be successful in this role, you will need:

  • 2 years' experience of line management in a similar role.
  • Experience in supporting Microsoft .NET applications on Windows Server.
  • Proficiency with CI/CD toolsets and automation, preferably Terraform, Octopus Deploy, and GitHub.
  • Skilled in scripting with PowerShell, Bash, Golang, or Python.
  • Prior experience in championing change and continuous improvement.
  • Knowledge of automation tools and methodologies.
  • Proactive attitude towards learning and adapting to new technologies and industry best practices.
  • Experience in working within an ITIL framework.
  • Excellent oral, written and presentation skills.
Salary and Benefits

The estimated annual salary for this role is around $120,000 - $150,000 AUD, depending on experience, plus bonus. We also offer competitive benefits including charity give-back days, extra annual leave for birthdays, and a generous Learning and Development program.

We are an equal opportunities employer committed to creating a diverse and inclusive workplace where everyone feels valued and able to do their best work. If you're passionate about innovation and enjoy solving complex challenges, we'd love to hear from you.

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