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Operations Support Specialist
2 months ago
We are seeking a highly skilled Operations Support Specialist to join our team at Engineers Australia. As a key member of our Operations & Assessment team, you will play a critical role in implementing quality systems and driving continual improvement of processes that exceed the needs of our organization and its key stakeholder groups.
Key Responsibilities- Implement quality spot checks using best practices from the Quality framework.
- Set up internal quality control reporting for various assessment pathways and provide recommendations to improve assessment quality.
- Conduct retrospective audits of assessments against standardized quality criteria and address systemic issues using operational data.
- Reporting and data analysis on assessment process.
- Establish ongoing measurement, monitoring, and reporting mechanisms for performance against quality criteria across all assessment pathways.
- Hands on experience on Process improvement frameworks like Lean, Six Sigma.
- Experience in developing, managing and improving quality management frameworks and systems;
- You should have hands on experience with data visualisation tools like Power BI.
- You will have relevant tertiary qualifications, preferably an engineering qualification.
- Experience in developing and implementing controlled quality control templates for procedures, checklists and forms;
- Excellent knowledge of quality assurance, quality control and continuous improvement principles;
- Experience in data analysis, process assessments & business process re-engineering.
- Ability to work in an ambiguous environment.
- Experienced and comfortable working with stakeholders, internal and external, at all levels of business;
- Excellent interpersonal, written, and oral communication skills;
- Ability to think creatively and bring innovative solutions to marketing challenges;
- Ability to juggle multiple priorities and short deadlines;
- Experience in managing multiple priorities and produce high quality work within timeframes;
- You will be designing complex documents, databases and spreadsheets. Ability to proofread and edit documents. Organising work schedules and meetings.
- We value our people and strive to create a workplace that is inclusive, diverse, and supportive.
- We offer competitive remuneration and salary packaging that recognizes your expertise and contributions.
- We provide generous paid leave options, including 15 days of Personal Leave and 3 days of Life Leave.
- We prioritize work-life balance and offer hybrid working arrangements to ensure your personal well-being complements your professional fulfillment.
- We invest in our people and provide opportunities for career growth and advancement.
